Dianne Nicole Padilla
Manila, Metro Manila
Summary
Resourceful and detail-oriented Recruitment and Care Coordinator with 7 years of expertise in recruitment and high-level administrative support within RPO and healthcare. Experienced in end-to-end recruitment, onboarding, and candidate experience management, I leverage CRMs, ATS, and sourcing platforms to optimize efficiency. Known for my interpersonal skills and keen attention to detail, I’ m committed to meeting talent acquisition and client care needs with professionalism. Expanding my expertise in virtual assistance, I bring customer service, HR knowledge, and a passion for fostering a positive work environment, ready to enhance recruitment strategies and care coordination for impactful results.
Overview
7
7
years of professional experience
Work History
Community Engagement and Program Co-Lead Volunteer
The Philippine Foundation of Ang Lingkod Ng Panginoon, Inc.
03.2026 - Current
- Spearheaded marketing and outreach initiatives to increase community awareness, participation, and sustained member engagement through social media such as Facebook and Instagram. Improved event participation by 60% through targeted outreach and engagement strategies.
- Led end-to-end recruitment, onboarding, and retention efforts, strengthening the volunteer pipeline and improving member participation and continuity. Engaged and supported 30+ active members/volunteers through structured programs and initiatives.
- Designed and facilitated structured training, mentorship, and leadership development programs to build capability and support member growth. Facilitated 24+ training sessions/workshops annually for leadership and member development.
- Organized and executed community events and team-building activities, enhancing collaboration, engagement, and organizational culture.
- Partnered with leadership teams to plan and implement strategic programs aligned with organizational goals and community development priorities.
- Managed internal communications and stakeholder engagement, ensuring timely coordination, alignment, and effective information dissemination across teams.
Recruitment and Care Coordinator
ClearDesk
San Diego, California (Remote)
03.2024 - 06.2026
- Managed end-to-end caregiver scheduling operations, ensuring 100% client coverage through proactive shift planning, real-time adjustments, and strategic workforce allocation. Managed scheduling for 50+ caregivers across 50+ clients.
- Optimized scheduling systems and workforce data management processes, reducing scheduling errors by 100% through workflow improvements and improving caregiver-client matching efficiency, resulting in smoother service delivery.
- Coordinated caregiver assignments, transportation logistics, and urgent on-call coverage requests, ensuring uninterrupted operations and timely fulfillment of all open shifts. Filled 30+ open shifts weekly with 95–100% fulfillment rate.
- Supported caregiver recruitment, onboarding, and training programs, contributing to improved readiness, retention, and engagement of new hires. Supported the onboarding of 10+ caregivers per month.
- Administered 30-day and annual performance evaluations, providing structured feedback to support caregiver development and performance improvement.
- Performed daily payroll audits to ensure 100% accuracy in timekeeping and payroll processing, while coaching caregivers on attendance, punctuality, and system compliance.
- Partnered with HR and cross-functional teams to maintain accurate caregiver records, streamline onboarding workflows, and support recruitment and compliance initiatives.
- Processed Long-Term Care documentation with high accuracy and timeliness, ensuring compliance with care plans, regulatory standards, and client service requirements.
Senior Talent Advisor
Cyfle
San Pablo City, Province Of Laguna, Philippines (Remote)
09.2023 - 03.2024
- Developed and maintained accurate, role-specific job descriptions and specifications aligned with hiring manager requirements.
- Managed multi-channel job postings across LinkedIn, Facebook, job boards, and other sourcing platforms to drive consistent applicant flow.
- Mentored junior recruiters and supported onboarding of new team members, contributing to improved team productivity and collaboration.
- Conducted timely and structured candidate screening using defined evaluation criteria, improving shortlist quality and interview-to-hire efficiency. Screened 50-150 candidates weekly.
- Coordinated interview scheduling between candidates and client HR teams, ensuring 95–100% interview attendance rate through proactive communication.
- Delivered structured candidate feedback to internal stakeholders, supporting faster and more informed hiring decisions.
- Executed full-cycle recruitment, including sourcing, screening, interviewing coordination, job offer extension, and pre-employment documentation tracking.
- Partnered with freelance recruiters and external agencies to expand talent pipelines and reduced time-to-fill by 90% for critical roles.
- Maintained a steady pipeline of qualified candidates, ensuring continuous coverage of active requisitions and minimizing role downtime.
- Supported employer branding initiatives in collaboration with Social Media teams to improve candidate attraction and engagement.
- Extended job offers and managed pre-employment requirements, ensuring 100% compliance and readiness prior to onboarding. Maintained 75% offer acceptance rate.
- Performed diverse administrative and recruitment support tasks, improving operational efficiency and hiring workflow consistency.
Talent Advisor
Cyfle
San Pablo City, Province Of Laguna, Philippines (Remote)
05.2023 - 09.2023
- Executed full-cycle recruitment process from job intake to placement, including sourcing, screening, interviewing, negotiation, job offer management, and successful candidate onboarding.
- Managed candidate pipelines by proactively sourcing, contacting, qualifying, and engaging applicants to ensure consistent talent flow for active requisitions. Supported hiring for 30+ requisitions across multiple client accounts—reduced time-to-fill by 85% through proactive sourcing strategies.
- Conducted structured phone screenings to assess candidate qualifications, interest level, salary expectations, geographic alignment, and role suitability, improving shortlist quality. Managed an average of 50–150 candidate screenings weekly.
- Delivered end-to-end recruitment support services aligned with client workforce needs, successfully matching candidates to roles that fit their skills, experience, and career goals.
- Partnered with recruiters, account managers, and hiring managers to define role requirements, clarify job expectations, and align hiring strategies with business objectives.
- Maintained high standards of candidate experience and relationship management, ensuring timely communication, accurate representation, and positive applicant engagement throughout the hiring process. Maintained 85% candidate response rate through structured follow-ups.
- Performed administrative recruitment support tasks including candidate tracking, documentation, data entry, and coordination to ensure smooth hiring operations.
- Optimized candidate selection outcomes by applying structured evaluation criteria and ensuring alignment between client requirements and candidate qualifications.
Sourcing Specialist
Stefanini Philippines Inc.
Pasay, Metro Manila, Philippines (Remote)
05.2022 - 01.2023
- Coordinated closely with US technical recruiters via email and intake calls to gather detailed job requirements, ensuring accurate alignment between client needs and candidate profiles.
- Executed end-to-end sourcing strategies across job boards, networking platforms, referrals, and Boolean search techniques to identify high-quality candidates aligned with role specifications. Managed sourcing for 50+ requisitions monthly across technical roles.
- Partnered with recruiters and account managers to clarify position requirements, job responsibilities, and success profiles to improve hiring accuracy and efficiency.
- Proactively sourced and engaged passive candidates from platforms such as LinkedIn and Indeed, expanding the talent database with qualified and previously untapped leads.
- Built and maintained a strong pipeline of diverse candidates through continuous networking, research, data mining, and strategic sourcing methodologies.
- Conducted initial outreach and relationship-building with potential candidates, strengthening engagement and improving response rates from passive talent pools. Improved candidate response rate by 85% through structured outreach and follow-ups.
- Prepared and maintained candidate documentation, assessment records, and tracking systems to support accurate reporting, analysis, and recruitment workflow efficiency.
- Ensured consistent achievement of monthly recruitment KPIs by maintaining 100% high-volume sourcing activity and meeting pipeline and submission targets. Maintained a pipeline of 20+ active candidates per week and 40+ per month.
- Performed administrative and recruitment support tasks, including database management, candidate tracking, and coordination activities to streamline hiring operations.
Technical Recruiter
Eclaro Business Solutions, Inc.
Quezon City, Metro Manila, Philippines (Remote)
09.2021 - 02.2022
- Built and maintained a diverse talent pipeline by sourcing high-quality candidates for active requisitions, future hiring needs, and high-demand skill sets, ensuring a steady flow of qualified talent.
- Conducted structured candidate interviews and assessments to evaluate technical competencies, qualifications, and career goals, improving candidate-role alignment and quality of hire. Maintained an average time-to-fill of 30-45 days, contributing to faster hiring cycles.
- Coordinated and scheduled client and final interviews, ensuring seamless communication and an efficient hiring process for candidates and stakeholders.
- Successfully recruited for technical and non-technical positions ranging from entry-level to managerial roles across diverse industries and functions. Filled 10+ requisitions monthly across technical and non-technical roles.
- Optimized profitability by strategically managing pay rates, bill rates, markups, per diem, and recruitment costs to maximize gross margins while maintaining market competitiveness.
- Executed full-cycle recruitment processes from sourcing and screening through offer management and onboarding, ensuring timely placement and a positive candidate experience.
- Collaborated with hiring managers and stakeholders to understand workforce requirements and deliver qualified talent aligned with business objectives.
- Maintained accurate candidate records and recruitment activities using ATS and CRM systems, supporting reporting, compliance, and pipeline management.
Global Talent Acquisition Coordinator
Teletech - Novaliches
Novaliches, Quezon City
12.2019 - 08.2021
- Managed end-to-end caregiver scheduling operations, ensuring 100% client coverage through proactive shift planning, real-time adjustments, and strategic workforce allocation. Managed scheduling for 50+ caregivers across 50+ clients.
- Optimized scheduling systems and workforce data management processes, reducing scheduling errors by 100% through workflow improvements and improving caregiver-client matching efficiency, resulting in smoother service delivery.
- Coordinated caregiver assignments, transportation logistics, and urgent on-call coverage requests, ensuring uninterrupted operations and timely fulfillment of all open shifts. Filled 30+ open shifts weekly with 95–100% fulfillment rate.
- Supported caregiver recruitment, onboarding, and training programs, contributing to improved readiness, retention, and engagement of new hires. Supported the onboarding of 10+ caregivers per month.
- Administered 30-day and annual performance evaluations, providing structured feedback to support caregiver development and performance improvement.
- Performed daily payroll audits to ensure 100% accuracy in timekeeping and payroll processing, while coaching caregivers on attendance, punctuality, and system compliance.
- Partnered with HR and cross-functional teams to maintain accurate caregiver records, streamline onboarding workflows, and support recruitment and compliance initiatives.
- Processed Long-Term Care documentation with high accuracy and timeliness, ensuring compliance with care plans, regulatory standards, and client service requirements.
Education
Bachelor of Science - Psychology
Polytechnic University of The Philippines
Manila05.2019
Skills
- Innovation management
- Complex Problem-solving
- Project planning
- Strategic planning
- Communication
- Ability to Work Under Pressure
- Time Management
- Multi-tasking
- Conflict resolution
- Leadership
- Adaptability
- Decision Making
- Boolean Search String
Languages
English
Advanced (C1)
Tools
- ATS (Taleo, JobDiva, SmartSearch, eRSP, and Manatal)
- Recruitment Platforms: LinkedIn (Personal and Recruiter), Indeed, Jobstreet, Dice, Monster, and Career Builder
- MS Office (Word, Outlook, Excel, PowerPoint, Teams)
- Agent phone tool (Humanify), VoIP (TBG Technologies)
- CRM (Trello and Hubspot), ChatGPT, Canva, Adobe Photoshop, Skype, Zoom
- Other Platforms used: PayPlus, PeopleSoft, TTEC Employee Oracle, Kronos, Google Suite, Hubstaff, Zoho Mail, Gmail, Slack
Accomplishments
- Most Improved Employee, Cyfle 2023
Trainings Attended
- Homecare + WellSky Training Program
- Elevator Pitch Training / Leveraging AI: Mastering ChatGPT
- SSP: Email and Calendar Management
- CRM Introduction - Hubspot
- Project Management Software Introduction - Trello
- Sourcing Specialist - Training Program
- GTAS New Hire Training Program
Timeline
Community Engagement and Program Co-Lead Volunteer
The Philippine Foundation of Ang Lingkod Ng Panginoon, Inc.
03.2026 - Current
Recruitment and Care Coordinator
ClearDesk
03.2024 - 06.2026
Senior Talent Advisor
Cyfle
09.2023 - 03.2024
Talent Advisor
Cyfle
05.2023 - 09.2023
Sourcing Specialist
Stefanini Philippines Inc.
05.2022 - 01.2023
Technical Recruiter
Eclaro Business Solutions, Inc.
09.2021 - 02.2022
Global Talent Acquisition Coordinator
Teletech - Novaliches
12.2019 - 08.2021
Bachelor of Science - Psychology
Polytechnic University of The Philippines