Dianne Nicole Padilla
Manila, Metro Manila
Summary
Resourceful and detail-oriented Recruitment and Care Coordinator with 7 years of expertise in recruitment and high-level administrative support within RPO and healthcare. Experienced in end-to-end recruitment, onboarding, and candidate experience management, I leverage CRMs, ATS, and sourcing platforms to optimize efficiency. Known for my interpersonal skills and keen attention to detail, I’ m committed to meeting talent acquisition and client care needs with professionalism. Expanding my expertise in virtual assistance, I bring customer service, HR knowledge, and a passion for fostering a positive work environment, ready to enhance recruitment strategies and care coordination for impactful results.
Overview
7
7
years of professional experience
Work History
Community Engagement and Program Co-Lead Volunteer
The Philippine Foundation of Ang Lingkod Ng Panginoon, Inc.
2026.03 - Current
- Spearheaded marketing and outreach initiatives to increase community awareness, participation, and sustained member engagement through social media such as Facebook and Instagram. Improved event participation by 60% through targeted outreach and engagement strategies.
- Led end-to-end recruitment, onboarding, and retention efforts, strengthening the volunteer pipeline and improving member participation and continuity. Engaged and supported 30+ active members/volunteers through structured programs and initiatives.
- Designed and facilitated structured training, mentorship, and leadership development programs to build capability and support member growth. Facilitated 24+ training sessions/workshops annually for leadership and member development.
- Organized and executed community events and team-building activities, enhancing collaboration, engagement, and organizational culture.
- Partnered with leadership teams to plan and implement strategic programs aligned with organizational goals and community development priorities.
- Managed internal communications and stakeholder engagement, ensuring timely coordination, alignment, and effective information dissemination across teams.
Recruitment and Care Coordinator
ClearDesk
2024.03 - 2026.06
- Managed end-to-end caregiver scheduling operations, ensuring 100% client coverage through proactive shift planning, real-time adjustments, and strategic workforce allocation. Managed scheduling for 50+ caregivers across 50+ clients.
- Optimized scheduling systems and workforce data management processes, reducing scheduling errors by 100% through workflow improvements and improving caregiver-client matching efficiency, resulting in smoother service delivery.
- Coordinated caregiver assignments, transportation logistics, and urgent on-call coverage requests, ensuring uninterrupted operations and timely fulfillment of all open shifts. Filled 30+ open shifts weekly with 95–100% fulfillment rate.
- Supported caregiver recruitment, onboarding, and training programs, contributing to improved readiness, retention, and engagement of new hires. Supported the onboarding of 10+ caregivers per month.
- Administered 30-day and annual performance evaluations, providing structured feedback to support caregiver development and performance improvement.
- Performed daily payroll audits to ensure 100% accuracy in timekeeping and payroll processing, while coaching caregivers on attendance, punctuality, and system compliance.
- Partnered with HR and cross-functional teams to maintain accurate caregiver records, streamline onboarding workflows, and support recruitment and compliance initiatives.
- Processed Long-Term Care documentation with high accuracy and timeliness, ensuring compliance with care plans, regulatory standards, and client service requirements.
Senior Talent Advisor
Cyfle
2023.09 - 2024.03
- Developed and maintained accurate, role-specific job descriptions and specifications aligned with hiring manager requirements.
- Managed multi-channel job postings across LinkedIn, Facebook, job boards, and other sourcing platforms to drive consistent applicant flow.
- Mentored junior recruiters and supported onboarding of new team members, contributing to improved team productivity and collaboration.
- Conducted timely and structured candidate screening using defined evaluation criteria, improving shortlist quality and interview-to-hire efficiency. Screened 50-150 candidates weekly.
- Coordinated interview scheduling between candidates and client HR teams, ensuring 95–100% interview attendance rate through proactive communication.
- Delivered structured candidate feedback to internal stakeholders, supporting faster and more informed hiring decisions.
- Executed full-cycle recruitment, including sourcing, screening, interviewing coordination, job offer extension, and pre-employment documentation tracking.
- Partnered with freelance recruiters and external agencies to expand talent pipelines and reduced time-to-fill by 90% for critical roles.
- Maintained a steady pipeline of qualified candidates, ensuring continuous coverage of active requisitions and minimizing role downtime.
- Supported employer branding initiatives in collaboration with Social Media teams to improve candidate attraction and engagement.
- Extended job offers and managed pre-employment requirements, ensuring 100% compliance and readiness prior to onboarding. Maintained 75% offer acceptance rate.
- Performed diverse administrative and recruitment support tasks, improving operational efficiency and hiring workflow consistency.
Talent Advisor
Cyfle
2023.05 - 2023.09
- Executed full-cycle recruitment process from job intake to placement, including sourcing, screening, interviewing, negotiation, job offer management, and successful candidate onboarding.
- Managed candidate pipelines by proactively sourcing, contacting, qualifying, and engaging applicants to ensure consistent talent flow for active requisitions. Supported hiring for 30+ requisitions across multiple client accounts—reduced time-to-fill by 85% through proactive sourcing strategies.
- Conducted structured phone screenings to assess candidate qualifications, interest level, salary expectations, geographic alignment, and role suitability, improving shortlist quality. Managed an average of 50–150 candidate screenings weekly.
- Delivered end-to-end recruitment support services aligned with client workforce needs, successfully matching candidates to roles that fit their skills, experience, and career goals.
- Partnered with recruiters, account managers, and hiring managers to define role requirements, clarify job expectations, and align hiring strategies with business objectives.
- Maintained high standards of candidate experience and relationship management, ensuring timely communication, accurate representation, and positive applicant engagement throughout the hiring process. Maintained 85% candidate response rate through structured follow-ups.
- Performed administrative recruitment support tasks including candidate tracking, documentation, data entry, and coordination to ensure smooth hiring operations.
- Optimized candidate selection outcomes by applying structured evaluation criteria and ensuring alignment between client requirements and candidate qualifications.
Sourcing Specialist
Stefanini Philippines Inc.
2022.05 - 2023.01
- Coordinated closely with US technical recruiters via email and intake calls to gather detailed job requirements, ensuring accurate alignment between client needs and candidate profiles.
- Executed end-to-end sourcing strategies across job boards, networking platforms, referrals, and Boolean search techniques to identify high-quality candidates aligned with role specifications. Managed sourcing for 50+ requisitions monthly across technical roles.
- Partnered with recruiters and account managers to clarify position requirements, job responsibilities, and success profiles to improve hiring accuracy and efficiency.
- Proactively sourced and engaged passive candidates from platforms such as LinkedIn and Indeed, expanding the talent database with qualified and previously untapped leads.
- Built and maintained a strong pipeline of diverse candidates through continuous networking, research, data mining, and strategic sourcing methodologies.
- Conducted initial outreach and relationship-building with potential candidates, strengthening engagement and improving response rates from passive talent pools. Improved candidate response rate by 85% through structured outreach and follow-ups.
- Prepared and maintained candidate documentation, assessment records, and tracking systems to support accurate reporting, analysis, and recruitment workflow efficiency.
- Ensured consistent achievement of monthly recruitment KPIs by maintaining 100% high-volume sourcing activity and meeting pipeline and submission targets. Maintained a pipeline of 20+ active candidates per week and 40+ per month.
- Performed administrative and recruitment support tasks, including database management, candidate tracking, and coordination activities to streamline hiring operations.
Technical Recruiter
Eclaro Business Solutions, Inc.
2021.09 - 2022.02
- Built and maintained a diverse talent pipeline by sourcing high-quality candidates for active requisitions, future hiring needs, and high-demand skill sets, ensuring a steady flow of qualified talent.
- Conducted structured candidate interviews and assessments to evaluate technical competencies, qualifications, and career goals, improving candidate-role alignment and quality of hire. Maintained an average time-to-fill of 30-45 days, contributing to faster hiring cycles.
- Coordinated and scheduled client and final interviews, ensuring seamless communication and an efficient hiring process for candidates and stakeholders.
- Successfully recruited for technical and non-technical positions ranging from entry-level to managerial roles across diverse industries and functions. Filled 10+ requisitions monthly across technical and non-technical roles.
- Optimized profitability by strategically managing pay rates, bill rates, markups, per diem, and recruitment costs to maximize gross margins while maintaining market competitiveness.
- Executed full-cycle recruitment processes from sourcing and screening through offer management and onboarding, ensuring timely placement and a positive candidate experience.
- Collaborated with hiring managers and stakeholders to understand workforce requirements and deliver qualified talent aligned with business objectives.
- Maintained accurate candidate records and recruitment activities using ATS and CRM systems, supporting reporting, compliance, and pipeline management.
Global Talent Acquisition Coordinator
Teletech - Novaliches
2019.12 - 2021.08
- Managed end-to-end caregiver scheduling operations, ensuring 100% client coverage through proactive shift planning, real-time adjustments, and strategic workforce allocation. Managed scheduling for 50+ caregivers across 50+ clients.
- Optimized scheduling systems and workforce data management processes, reducing scheduling errors by 100% through workflow improvements and improving caregiver-client matching efficiency, resulting in smoother service delivery.
- Coordinated caregiver assignments, transportation logistics, and urgent on-call coverage requests, ensuring uninterrupted operations and timely fulfillment of all open shifts. Filled 30+ open shifts weekly with 95–100% fulfillment rate.
- Supported caregiver recruitment, onboarding, and training programs, contributing to improved readiness, retention, and engagement of new hires. Supported the onboarding of 10+ caregivers per month.
- Administered 30-day and annual performance evaluations, providing structured feedback to support caregiver development and performance improvement.
- Performed daily payroll audits to ensure 100% accuracy in timekeeping and payroll processing, while coaching caregivers on attendance, punctuality, and system compliance.
- Partnered with HR and cross-functional teams to maintain accurate caregiver records, streamline onboarding workflows, and support recruitment and compliance initiatives.
- Processed Long-Term Care documentation with high accuracy and timeliness, ensuring compliance with care plans, regulatory standards, and client service requirements.
Education
Bachelor of Science - Psychology
Polytechnic University of The Philippines
Manila05.2019
Skills
- Innovation management
- Complex Problem-solving
- Project planning
- Strategic planning
- Communication
- Ability to Work Under Pressure
- Time Management
- Multi-tasking
- Conflict resolution
- Leadership
- Adaptability
- Decision Making
- Boolean Search String
Languages
English
Advanced (C1)
Tools
- ATS (Taleo, JobDiva, SmartSearch, eRSP, and Manatal)
- Recruitment Platforms: LinkedIn (Personal and Recruiter), Indeed, Jobstreet, Dice, Monster, and Career Builder
- MS Office (Word, Outlook, Excel, PowerPoint, Teams)
- Agent phone tool (Humanify), VoIP (TBG Technologies)
- CRM (Trello and Hubspot), ChatGPT, Canva, Adobe Photoshop, Skype, Zoom
- Other Platforms used: PayPlus, PeopleSoft, TTEC Employee Oracle, Kronos, Google Suite, Hubstaff, Zoho Mail, Gmail, Slack
Accomplishments
- Most Improved Employee, Cyfle 2023
Trainings Attended
- Homecare + WellSky Training Program
- Elevator Pitch Training / Leveraging AI: Mastering ChatGPT
- SSP: Email and Calendar Management
- CRM Introduction - Hubspot
- Project Management Software Introduction - Trello
- Sourcing Specialist - Training Program
- GTAS New Hire Training Program
Timeline
Community Engagement and Program Co-Lead Volunteer
The Philippine Foundation of Ang Lingkod Ng Panginoon, Inc.
2026.03 - Current
Recruitment and Care Coordinator
ClearDesk
2024.03 - 2026.06
Senior Talent Advisor
Cyfle
2023.09 - 2024.03
Talent Advisor
Cyfle
2023.05 - 2023.09
Sourcing Specialist
Stefanini Philippines Inc.
2022.05 - 2023.01
Technical Recruiter
Eclaro Business Solutions, Inc.
2021.09 - 2022.02
Global Talent Acquisition Coordinator
Teletech - Novaliches
2019.12 - 2021.08
Bachelor of Science - Psychology
Polytechnic University of The Philippines