Dianne Jade Mendoza
Accounts Receivable Specialist
Naga,CAS
Summary
Detail-oriented professional adept at root-cause analysis and project management. Dedicated with a strong background in computer system. Committed to delivering accurate reporting, validating claims and improving training programs, driving measurable results across departments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Account Trainer - Deductions
International Business Machines, IBM
Naga, Province Of Camarines Sur, Philippines
02.2026 - Current
- Collaborated with cross-functional teams to identify training needs and skill gaps within departments.
- Developed training materials to enhance learner engagement and knowledge retention.
- Facilitated onboarding sessions for new employees, promoting company culture and operational standards.
- Conducted assessments to evaluate learner progress and effectiveness of training programs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Delivered presentations on software tools utilized for internal processes and client solutions.
Front End Deduction Analyst - Order to Cash (OTC)
International Business Machines, IBM
Naga, Province Of Camarines Sur, Philippines
07.2023 - 01.2026
- Provided reporting for analysis and ad-hoc reporting in support of decision-making.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Validated deductions with detailed documentation checks, ensuring compliance with SOPs.
- Reviewed and accurately processed customer payment deduction requests, ensuring proper validation of claims, minimizing unresolved cases.
- Escalated complex deduction cases by compiling comprehensive documentation, ensuring Deduction Manager had all necessary information for resolution.
Education
Bachelor of Science - Accounting Information Management
Ateneo De Naga University
Naga, Province Of Camarines Sur, Philippines 04.2001 -
Skills
Strong work ethic
Interpersonal communication
Planning and coordination
Team collaboration and leadership
Data validation
Training program development
Test automation
Report preparation
Client Requirement Analysis
Root-cause analysis and creative problem resolution
Proficient in Microsoft Office
Certification
Top Performer of the Year
Timeline
Account Trainer - Deductions
International Business Machines, IBM
02.2026 - Current
Front End Deduction Analyst - Order to Cash (OTC)
International Business Machines, IBM
07.2023 - 01.2026
Bachelor of Science - Accounting Information Management
Ateneo De Naga University
04.2001 -