DIANNE IVY ABROJENA- MACOCO
ILOCOS NORTE
Summary
Dynamic professional with a proven track record at Bank of the Philippine Island, excelling in customer service excellence and client relationship building. Leveraged strong communication skills and multitasking abilities to enhance customer satisfaction. Adept at cross-selling and upselling, consistently exceeding performance goals through quality assurance and conflict resolution expertise.
Overview
8
8
years of professional experience
2
2
Certification
Work History
CUSTOMER SALES AND SERVICE ASSOCIATE
BANK OF THE PHILIPPINE ISLAND
ILOCOS NORTE
10.2018 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
ACCOUNTING CLERK
PHILIPPINE RICE RESEARCH INSTITUTE
ILOCOS NORTE
08.2017 - 09.2018
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decision-making.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Education
MBA - MASTER IN BUSINESS ADMINISTRATION
DIVINE WORD COLLEGE OF LAOAG
Laoag, Province Of Ilocos Norte07-2024
Bachelor of Science - ACCOUNTING TECHNOLOGY
MARIANO MARCOS STATE UNIVERSITY
Batac City, Province Of Ilocos Norte06-2017
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Cross-selling and upselling
- Customer service excellence
- Client relationship building
- Multitasking and organization
- Excellent communication
- Documentation and reporting
- Strong work ethic
- Handling customer complaints
- Conflict resolution
- Performance goals
Certification
- CERTIFIED BOOKEEPER, National Institute of Accounting Technicians of the Phils. Inc.
- REGISTERED COST ACCOUNTANT, National Institute of Accounting Technicians of the Phils. Inc.
Timeline
CUSTOMER SALES AND SERVICE ASSOCIATE
BANK OF THE PHILIPPINE ISLAND
10.2018 - Current
ACCOUNTING CLERK
PHILIPPINE RICE RESEARCH INSTITUTE
08.2017 - 09.2018
MBA - MASTER IN BUSINESS ADMINISTRATION
DIVINE WORD COLLEGE OF LAOAG
Bachelor of Science - ACCOUNTING TECHNOLOGY
MARIANO MARCOS STATE UNIVERSITY