Summary
Overview
Work History
Education
Skills
Certification
Timeline
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DIANNE IVY ABROJENA- MACOCO

DIANNE IVY ABROJENA- MACOCO

ILOCOS NORTE

Summary

Dynamic professional with a proven track record at Bank of the Philippine Island, excelling in customer service excellence and client relationship building. Leveraged strong communication skills and multitasking abilities to enhance customer satisfaction. Adept at cross-selling and upselling, consistently exceeding performance goals through quality assurance and conflict resolution expertise.

Overview

8
8
years of professional experience
2
2
Certification

Work History

CUSTOMER SALES AND SERVICE ASSOCIATE

BANK OF THE PHILIPPINE ISLAND
10.2018 - Current
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Maintained accurate records of customer interactions, ensuring consistency in service delivery.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.

ACCOUNTING CLERK

PHILIPPINE RICE RESEARCH INSTITUTE
08.2017 - 09.2018
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
  • Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decision-making.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Education

MBA - MASTER IN BUSINESS ADMINISTRATION

DIVINE WORD COLLEGE OF LAOAG
Laoag, Province Of Ilocos Norte
07-2024

Bachelor of Science - ACCOUNTING TECHNOLOGY

MARIANO MARCOS STATE UNIVERSITY
Batac City, Province Of Ilocos Norte
06-2017

Skills

  • Customer support
  • Patience and tolerance
  • Complaint handling
  • Quality assurance
  • Cross-selling and upselling
  • Customer service excellence
  • Client relationship building
  • Multitasking and organization
  • Excellent communication
  • Documentation and reporting
  • Strong work ethic
  • Handling customer complaints
  • Conflict resolution
  • Performance goals

Certification

  • CERTIFIED BOOKEEPER, National Institute of Accounting Technicians of the Phils. Inc.
  • REGISTERED COST ACCOUNTANT, National Institute of Accounting Technicians of the Phils. Inc.


Timeline

CUSTOMER SALES AND SERVICE ASSOCIATE

BANK OF THE PHILIPPINE ISLAND
10.2018 - Current

ACCOUNTING CLERK

PHILIPPINE RICE RESEARCH INSTITUTE
08.2017 - 09.2018

MBA - MASTER IN BUSINESS ADMINISTRATION

DIVINE WORD COLLEGE OF LAOAG

Bachelor of Science - ACCOUNTING TECHNOLOGY

MARIANO MARCOS STATE UNIVERSITY

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DIANNE IVY ABROJENA- MACOCO