Dianne Cristy Rose Roque
Front Desk
Malabon
Summary
Reliable Front Desk well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Associate
The One Motor Vehicle Specialist Inc
Malabon
05.2019 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Asked customers questions to meet special requests.
Education
Associate of Applied Science - Computer Science
Asian Institute of Computer Studies (AICS)
Caloocan City 06.2009 - 04.2011
Skills
Scheduling
Timeline
Front Desk Associate
The One Motor Vehicle Specialist Inc
05.2019 - Current
Associate of Applied Science - Computer Science
Asian Institute of Computer Studies (AICS)
06.2009 - 04.2011
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