Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teacher
Gaudete Study Center Inc.
Tiaong, Quezon, Philippines
06.2024 - 12.2025
Developed engaging lesson plans for diverse learning styles.
Facilitated classroom discussions to encourage student participation.
Implemented behavior management strategies to maintain a positive environment.
Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
Led students through safety procedures for active shooter and fire drills.
Participated in workshops, trainings and conferences to improve educational skills.
Call Center Representative
TTEC
Batangas City , Philippines
10.2023 - 04.2024
Collaborated with team members to enhance service quality and efficiency.
Updated customer accounts, addresses and contact information within call management databases.
Resolved customer complaints in a timely manner to ensure customer satisfaction.
Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Education
Bachelor of Arts - Education
Asian Institute of Technology And Education
Tiaong Quezon
07-2023
Skills
Lesson planning
Classroom management
Behavior intervention
Curriculum development
Educational technology
Customer engagement
Team collaboration
Learning assessments
Languages
English
Proficient (C2)
C2
Certification
PRC License for Professional Teachers
Accomplishments
Best in Research Work Immersion Awardee NSTP Awardee