Summary
Overview
Work History
Education
Skills
Websites
Timeline
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DIANNE MARY ABAS-CARANDANG

Summary

Strategic and results-driven Director with 15+ years of global experience in technical support, applications engineering, and customer experience transformation. Recognized for building high-performing teams, modernizing support systems, and aligning service innovation with business goals. Operates at the intersection of technology, leadership, and user advocacy—delivering measurable impact across global markets.

Overview

18
18
years of professional experience

Work History

Director, Global Technical Support – Applications Engineering

Lattice Semiconductor
04.2025 - Current
  • Spearhead global technical support operations, driving excellence in customer experience, resolution velocity, and scalable service delivery across multi-regional teams.
  • Champion the integration of user insights into support workflows, leveraging automation, analytics, and proactive strategies to elevate service performance.
  • Partner cross-functionally with Engineering, Sales, and Marketing to optimize tooling, streamline feedback loops, and align support initiatives with product roadmaps.
  • Deliver strategic customer experience (CX) intelligence to executive leadership, shaping global service models and influencing product support direction.
  • Foster a high-performance, customer-centric culture through leadership development, operational rigor, and continuous improvement.

Applications Engineering and Technical Support Manager

Lattice Semiconductor
01.2018 - 03.2025
  • Built and led a global team of application engineers, delivering high-impact technical support and customer enablement across diverse markets.
  • Developed strategic technical collateral and resources to address evolving customer needs and enhance product adoption.
  • Served as the primary escalation point for complex technical challenges, collaborating closely with development teams to drive timely resolutions.
  • Delivered training programs for Field Application Engineers (FAEs) and customers, ensuring effective onboarding and product utilization.
  • Partnered with Marketing to define product requirements and create compelling technical content that supported go-to-market strategies and customer engagement.

Sales Operations Manager – Quoting and Pricing

Lattice Semiconductor
01.2013 - 12.2017
  • Built and led a Manila-based pricing support team, significantly improving quotation turnaround time and accuracy across global sales operations.
  • Oversaw the deployment and optimization of quote management tools, ensuring alignment with global sales strategies and operational efficiency.
  • Enabled intelligent, data-driven pricing decisions that supported revenue growth and margin expansion through streamlined processes.
  • Developed and communicated pricing strategies aligned with corporate revenue and profitability goals.
  • Maintained and enhanced pricing systems and databases, supporting complex quoting needs for top-tier consumer accounts.
  • Delivered actionable analytics and led continuous improvement initiatives across sales and marketing functions.

Senior Team Leader

Emerson Electric Asia Ltd.
07.2011 - 12.2012
  • Directed technical support and quotation teams, ensuring alignment with key performance indicators (KPIs) and broader business objectives.
  • Led team development initiatives, resolved escalated issues, and implemented process improvements to enhance service quality and operational efficiency.

Technical Support Engineer

Emerson Electric Asia Ltd.
11.2008 - 06.2011
  • Delivered global technical support for thermowell design and engineering calculations, ensuring precision and compliance with industry standards.
  • Resolved complex technical issues efficiently and collaborated with product development teams to drive enhancements and improve customer satisfaction.Provided global support for thermowell design and engineering calculations
  • Delivered timely technical resolutions and collaborated on product enhancements

Facilities Engineer

Fujitsu Computer Products Corp. of the Philippines
10.2007 - 10.2008
  • Maintained and supported critical infrastructure, including telecom systems, cleanroom environments, and electrical distribution networks.
  • Led preventive maintenance programs and ensured compliance with ISO standards, contributing to operational reliability and audit readiness.

Education

Master in Management Technology - units

De La Salle Lipa
01.2011

B.S. - Electronics and Communications Engineering

Polytechnic University of the Philippines
01.2007

Skills

  • Global Technical Support Leadership
  • Customer Experience Strategy
  • Process Optimization & Automation
  • Cross-Functional Collaboration
  • Pricing Strategy, Field Negotiations & Business Operations
  • Team Development & Mentorship
  • Root Cause Analysis & Continuous Improvement
  • Strategic Communication & Executive Reporting
  • Relationship building
  • Strategic planning
  • Project and operations management

Timeline

Director, Global Technical Support – Applications Engineering

Lattice Semiconductor
04.2025 - Current

Applications Engineering and Technical Support Manager

Lattice Semiconductor
01.2018 - 03.2025

Sales Operations Manager – Quoting and Pricing

Lattice Semiconductor
01.2013 - 12.2017

Senior Team Leader

Emerson Electric Asia Ltd.
07.2011 - 12.2012

Technical Support Engineer

Emerson Electric Asia Ltd.
11.2008 - 06.2011

Facilities Engineer

Fujitsu Computer Products Corp. of the Philippines
10.2007 - 10.2008

B.S. - Electronics and Communications Engineering

Polytechnic University of the Philippines

Master in Management Technology - units

De La Salle Lipa
DIANNE MARY ABAS-CARANDANG