DIANNE CASALDA
TAHADLANGIT
CITY OF TAGUM (CAPITAL)
Summary
Adept in increasing occupancy rates and enhancing tenant satisfaction through exceptional communication and problem resolution. Skilled in event planning and customer service, I excel in creating memorable experiences and maintaining high-quality standards. Demonstrates strong multitasking abilities and a commitment to improving property operations and guest relations.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Guest Assistant
Dream Tagaytay
Tagaytay
12.2022 - 04.2024
- Assisted in event planning efforts, resulting in successful and memorable experiences for attendees.
- Boosted guest loyalty with exceptional customer service and problem resolution skills.
- Maintained clean, welcoming environment for guests to enjoy during their stay.
- Trained new team members on company policies and best practices to maintain consistent service quality across all guest interactions.
Property Manager
Casa Yohana Tagaytay
Tagaytay
11.2017 - 03.2022
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Introduced prospective tenants to types of units available and performed tours of premises.
Education
Diploma in Business Sales And Management - Business in Sales And Management
Kingston International College Online Learning
Singapore 04.2001 -
Associate of Science - Environmental Management
Alison Online Learning
04.2001 -
Bachelor of Science - Computer Engineering
University of Mindanao Tagum College
Tagum City 06.2004 - 03.2006
Skills
Strong multitasking
Exceptional communication
Reservation Management
Computer Skills
Customer Service
Data entry proficiency
Certification
Certificate of Completion in Communication Skills
Timeline
Certificate of Completion in Communication Skills
08-2024
Certificate of Accomplishments in Business Analytics Concepts and Frameworks
04-2024
Guest Assistant
Dream Tagaytay
12.2022 - 04.2024
Property Manager
Casa Yohana Tagaytay
11.2017 - 03.2022
Bachelor of Science - Computer Engineering
University of Mindanao Tagum College
06.2004 - 03.2006
Diploma in Business Sales And Management - Business in Sales And Management
Kingston International College Online Learning
04.2001 -
Associate of Science - Environmental Management
Alison Online Learning
04.2001 -
Similar Profiles
Mikel ArrietMikel Arriet
General Manager at Anya Resort TagaytayGeneral Manager at Anya Resort Tagaytay
Arianne Ray BertolanoArianne Ray Bertolano
Head Nurse at Department of Health - Tagaytay Treatment and Rehabilitation CenterHead Nurse at Department of Health - Tagaytay Treatment and Rehabilitation Center
Tyrone HaoTyrone Hao
Hotel Operations Manager at Tagaytay Wingate ManorHotel Operations Manager at Tagaytay Wingate Manor
Katherine A. PinoKatherine A. Pino
Appointment Setter at Premier OutsourceAppointment Setter at Premier Outsource
Barbara Alexandra HamburgBarbara Alexandra Hamburg
Director of Customer Relations and Services at VertiQ SoftwareDirector of Customer Relations and Services at VertiQ Software