DIANNE A. SALMINAO
HELPDESK TEAM LEADER
Nabas,AKL
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid sick leaveSummary
To utilize my technical and management skills for achieving the target and developing the best performance in the company. I would like to implement my innovative ideas, skills and creativity for accomplishing the projects.
Overview
10
10
years of professional experience
Work History
On The Job Trainee | 200 Hours
La Carmela De Boracay
Brgy. Balabag Boracay Island, Malay Aklan
On The Job Trainee | 200 Hours
Astoria Regency Convention Center
Zamboanga City
On The Job Trainee | 200 Hours
Grand Astoria Hotel & Restaurant
Zamboanga City
HELPDESK TEAM LEADER
Azalea Hotels & Residences Boracay
Brgy. Balabag Boracay Island, Malay Aklan
08.2016 - 12.2026
- Implemented workflow improvements to enhance efficiency in ticket resolution and response times.
- Supervised Help Desk operations, ensuring timely resolution of guest inquiries and technical issues.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Hotel & Restaurant Management
01-2016
Skills
Knowledgeable in Handling Office Tools
Excellent time management skills
Strong interpersonal and communication skills
Extremely organized and detail oriented
Ability to work in a team driven environment
Timeline
HELPDESK TEAM LEADER - Azalea Hotels & Residences Boracay
08.2016 - 12.2026
On The Job Trainee | 200 Hours - La Carmela De Boracay
On The Job Trainee | 200 Hours - Astoria Regency Convention Center
On The Job Trainee | 200 Hours - Grand Astoria Hotel & Restaurant
Hardam Furigay Colleges Inc - Bachelor of Science, Hotel & Restaurant Management