Summary
Overview
Work History
Education
Skills
Software
Websites
Work Preference
Accomplishments
Work Availability
Languages
Timeline
CustomerServiceRepresentative
Dianna Grace Rosello

Dianna Grace Rosello

Juezan
Tagum City

Summary

Dynamic Customer Service Representative with proven success at Xl Technologies LLC, adept at complaint resolution and client support. Recognized for exceeding performance metrics and enhancing customer satisfaction through effective listening and analytical problem-solving. Skilled in call management, consistently achieving high call quotas while maintaining professionalism under pressure.

Overview

7
7
years of professional experience
1
1
Language

Work History

Customer Service Representative

Xl Technologies LLC
05.2022 - 04.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Credit Repair

Credit Smash LLC
San Francisco, Florida
06.2022 - 07.2023
  • Educated clients about credit repair strategies following foreclosure avoidance, contributing to their long-term financial stability.
  • Improved clients'' credit scores by implementing effective credit repair strategies and techniques.
  • Educated clients on credit repair options, empowering them to make informed decisions about their financial futures.

Real Estate Cold Caler

Turbo Homes LLC
03.2022 - 10.2022
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing 500 daily outbound calls to build partnerships and achieve sales quota.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.

Email Campaign Manager

Ecampaignpro
01.2021 - 01.2022
  • Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learnings for future initiatives.
  • Streamlined campaign reporting processes, providing actionable insights for continuous improvement.
  • Worked with traditional media to obtain coverage of key events.


Sales Representative

Athletic Scholarship Corp
, Ohio
10.2020 - 02.2021
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Cold Caller

NLO Philippines
01.2020 - 09.2020
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing 200-450 daily outbound calls to build partnerships and achieve sales quota.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
  • Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.

Customer Service Representative

Siblings Solutions
02.2018 - 08.2020
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Secondary Education

University of Mindanao
Tagum City
04.2001 -

Skills

Client support

Software

GoHighLevel

RingCentral

VoiP

Email Client

MS Outlook

Slack

Hubspot

ClickSend

RoundCube

Phone Burner

Batch Dialer

Skype

Calendly

Zoom

CRM

Websites

Work Preference

Work Type

Full Time

Location Preference

Remote

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)

Timeline

Credit Repair

Credit Smash LLC
06.2022 - 07.2023

Customer Service Representative

Xl Technologies LLC
05.2022 - 04.2025

Real Estate Cold Caler

Turbo Homes LLC
03.2022 - 10.2022

Email Campaign Manager

Ecampaignpro
01.2021 - 01.2022

Sales Representative

Athletic Scholarship Corp
10.2020 - 02.2021

Cold Caller

NLO Philippines
01.2020 - 09.2020

Customer Service Representative

Siblings Solutions
02.2018 - 08.2020

Bachelor of Science - Secondary Education

University of Mindanao
04.2001 -

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Dianna Grace RoselloJuezan