GoHighLevel
Dianna Grace Rosello
Juezan
Tagum City
Summary
Dynamic Customer Service Representative with proven success at Xl Technologies LLC, adept at complaint resolution and client support. Recognized for exceeding performance metrics and enhancing customer satisfaction through effective listening and analytical problem-solving. Skilled in call management, consistently achieving high call quotas while maintaining professionalism under pressure.
Overview
7
7
years of professional experience
1
1
Language
Work History
Customer Service Representative
Xl Technologies LLC
05.2022 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Credit Repair
Credit Smash LLC
San Francisco, Florida
06.2022 - 07.2023
- Educated clients about credit repair strategies following foreclosure avoidance, contributing to their long-term financial stability.
- Improved clients'' credit scores by implementing effective credit repair strategies and techniques.
- Educated clients on credit repair options, empowering them to make informed decisions about their financial futures.
Real Estate Cold Caler
Turbo Homes LLC
03.2022 - 10.2022
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 500 daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
Email Campaign Manager
Ecampaignpro
01.2021 - 01.2022
- Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learnings for future initiatives.
- Streamlined campaign reporting processes, providing actionable insights for continuous improvement.
- Worked with traditional media to obtain coverage of key events.
Customer Service Representative
Siblings Solutions
02.2018 - 08.2020
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Secondary Education
University of Mindanao
Tagum City 04.2001 -
Skills
Client support
Software
RingCentral
VoiP
Email Client
MS Outlook
Slack
Work Preference
Work Type
Full TimeWork Location
RemoteAccomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Credit Repair
Credit Smash LLC
06.2022 - 07.2023
Customer Service Representative
Xl Technologies LLC
05.2022 - 04.2025
Real Estate Cold Caler
Turbo Homes LLC
03.2022 - 10.2022
Email Campaign Manager
Ecampaignpro
01.2021 - 01.2022
Customer Service Representative
Siblings Solutions
02.2018 - 08.2020
Bachelor of Science - Secondary Education
University of Mindanao
04.2001 -
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