GoHighLevel
Hi, I’m
Dianna Grace Rosello
Juezan
Tagum City
Summary
Performance-driven Lead Generation Specialist adept at cold calling, pre-screening for qualification and overcoming objections to achieve optimal prospect engagement. Personable, creative and expert communicator talented at building positive rapport and long-term relationships. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
years of professional experience
1
Language
Work History
Complete Asphalt Solutions, Ohio
Admin Assistant
08.2025 - 12.2025
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
XL TechnologiesSarasota , Florida
Chat Support Representative
05.2023 - 06.2025
Job overview
- Managed timely and effective replacement of damaged or missing products.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Xl Technologies LLC
Customer Service Representative
05.2023 - 04.2025
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Athletic Scholarship CorpCleveland, Ohio
Sales Development Representative
10.2022 - 02.2024
Job overview
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
Turbo Homes LLC
Real Estate Cold Caler
03.2022 - 10.2022
Job overview
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 500 daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
Keller Support IncSan Francisco, CA
Chat Support Representative
08.2021 - 02.2022
Job overview
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Ecampaignpro
Email Campaign Manager
01.2021 - 01.2022
Job overview
- Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learnings for future initiatives.
- Streamlined campaign reporting processes, providing actionable insights for continuous improvement.
- Worked with traditional media to obtain coverage of key events.
Solid Home Offer, Florida
Cold Caller
09.2021 - 12.2021
Job overview
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates.
HomeCut OfferSan Francisco, California
Cold Caller Real Estate
08.2021 - 10.2021
Job overview
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Completed daily cold calling and outreach to build sales pipeline.
- Called prospective customers in designated market area to qualify leads.
Credit Smash LLCSan Francisco, Florida
Credit Repair
11.2020 - 05.2021
Job overview
- Educated clients about credit repair strategies following foreclosure avoidance, contributing to their long-term financial stability.
- Improved clients'' credit scores by implementing effective credit repair strategies and techniques.
- Educated clients on credit repair options, empowering them to make informed decisions about their financial futures.
NLO PhilippinesTagum City , Philippines
Cold Caller
01.2020 - 09.2020
Job overview
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 200-450 daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
AlinQ Global Solutions Corp.Tagum City , Philippines
Cold Caller Real Estate
01.2019 - 12.2019
Job overview
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
Siblings Solutions
Customer Service Representative
02.2016 - 08.2018
Job overview
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
University of MindanaoTagum City
Bachelor of Science from Secondary Education
04.2001
Skills
Client support
Software
RingCentral
VoiP
Email Client
MS Outlook
Slack
Hubspot
ClickSend
RoundCube
Phone Burner
Batch Dialer
Skype
Calendly
Zoom
CRM
SmrtPhone Dialer
Podio
CRM
Work Preference
Work Type
Full TimeLocation Preference
RemoteAccomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Advanced (C1)
Timeline
Admin Assistant
Complete Asphalt Solutions
08.2025 - 12.2025
Chat Support Representative
XL Technologies
05.2023 - 06.2025
Customer Service Representative
Xl Technologies LLC
05.2023 - 04.2025
Sales Development Representative
Athletic Scholarship Corp
10.2022 - 02.2024
Real Estate Cold Caler
Turbo Homes LLC
03.2022 - 10.2022
Cold Caller
Solid Home Offer
09.2021 - 12.2021
Cold Caller Real Estate
HomeCut Offer
08.2021 - 10.2021
Chat Support Representative
Keller Support Inc
08.2021 - 02.2022
Email Campaign Manager
Ecampaignpro
01.2021 - 01.2022
Credit Repair
Credit Smash LLC
11.2020 - 05.2021
Cold Caller
NLO Philippines
01.2020 - 09.2020
Cold Caller Real Estate
AlinQ Global Solutions Corp.
01.2019 - 12.2019
Customer Service Representative
Siblings Solutions
02.2016 - 08.2018
University of Mindanao
Bachelor of Science from Secondary Education
04.2001