GoHighLevel
Dianna Grace Rosello
Juezan
Tagum City
Summary
Performance-driven Lead Generation Specialist adept at cold calling, pre-screening for qualification and overcoming objections to achieve optimal prospect engagement. Personable, creative and expert communicator talented at building positive rapport and long-term relationships. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Language
Work History
Chat Support Representative
XL Technologies
Sarasota , Florida
05.2023 - 06.2025
- Managed timely and effective replacement of damaged or missing products.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Xl Technologies LLC
05.2023 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Development Representative
Athletic Scholarship Corp
Cleveland, Ohio
10.2022 - 02.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
Real Estate Cold Caler
Turbo Homes LLC
03.2022 - 10.2022
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 500 daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
Chat Support Representative
Keller Support Inc
San Francisco, CA
08.2021 - 02.2022
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Email Campaign Manager
Ecampaignpro
01.2021 - 01.2022
- Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learnings for future initiatives.
- Streamlined campaign reporting processes, providing actionable insights for continuous improvement.
- Worked with traditional media to obtain coverage of key events.
Cold Caller
Solid Home Offer
, Florida
09.2021 - 12.2021
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates.
Cold Caller Real Estate
HomeCut Offer
San Francisco, California
08.2021 - 10.2021
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Completed daily cold calling and outreach to build sales pipeline.
- Called prospective customers in designated market area to qualify leads.
Credit Repair
Credit Smash LLC
San Francisco, Florida
11.2020 - 05.2021
- Educated clients about credit repair strategies following foreclosure avoidance, contributing to their long-term financial stability.
- Improved clients'' credit scores by implementing effective credit repair strategies and techniques.
- Educated clients on credit repair options, empowering them to make informed decisions about their financial futures.
Cold Caller
NLO Philippines
Tagum City , Philippines
01.2020 - 09.2020
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 200-450 daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
Cold Caller Real Estate
AlinQ Global Solutions Corp.
Tagum City , Philippines
01.2019 - 12.2019
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
Customer Service Representative
Siblings Solutions
02.2016 - 08.2018
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Secondary Education
University of Mindanao
Tagum City 04.2001 -
Skills
Client support
Software
RingCentral
VoiP
Email Client
MS Outlook
Slack
Hubspot
ClickSend
RoundCube
Phone Burner
Batch Dialer
Skype
Calendly
Zoom
CRM
SmrtPhone Dialer
Podio
CRM
Work Preference
Work Type
Full TimeLocation Preference
RemoteAccomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Chat Support Representative
XL Technologies
05.2023 - 06.2025
Customer Service Representative
Xl Technologies LLC
05.2023 - 04.2025
Sales Development Representative
Athletic Scholarship Corp
10.2022 - 02.2024
Real Estate Cold Caler
Turbo Homes LLC
03.2022 - 10.2022
Cold Caller
Solid Home Offer
09.2021 - 12.2021
Cold Caller Real Estate
HomeCut Offer
08.2021 - 10.2021
Chat Support Representative
Keller Support Inc
08.2021 - 02.2022
Email Campaign Manager
Ecampaignpro
01.2021 - 01.2022
Credit Repair
Credit Smash LLC
11.2020 - 05.2021
Cold Caller
NLO Philippines
01.2020 - 09.2020
Cold Caller Real Estate
AlinQ Global Solutions Corp.
01.2019 - 12.2019
Customer Service Representative
Siblings Solutions
02.2016 - 08.2018
Bachelor of Science - Secondary Education
University of Mindanao
04.2001 -
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