Hi, I’m
DIANE DE PADUA
San Fernando, Province Of Pampanga,ZMB
Summary
Hardworking, polite, responsible and passionate job seeker for challenging strong position with proven ability to quickly adapt to new environments. Willingness to learn and ready to tackle new challenges with dedication and enthusiasm. Brings positive attitude and commitment to continuous learning and growth. Dedicated customer service experience, motivated to maintain customer satisfaction. Gifted in keeping sensitive and confidential information private. Ready to help team achieve company goals.
Overview
2
years of professional experience
Work History
Health Hub
Call Center Agent, Inbound and Outbound Sales
07.2024 - 11.2024
Job overview
- Adhered to company policies and following provided scripts to consistently achieve call-time and quality standards.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
JDDM Voice Call Center Services
Non Voice/Call Center Representative
09.2022 - 07.2024
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Adhered to company policies and following provided scripts to consistently achieved call time and quality standards
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Holy Infant Jesus CollegeOlongapo City, Province Of Zambales, Philippines
No Degree from Computer Science
10-2006
Sta.Rita High SchoolOlongapo City, Province Of Zambales, Philippines
High School Diploma
04-2005
Skills
- Customer account updates
- Multitasking
- Adaptability
- Following scripts
- Calm disposition
- Call center experience
- Reliability
Problem-solving skills
Timeline
Call Center Agent, Inbound and Outbound Sales
Health Hub
07.2024 - 11.2024
Non Voice/Call Center Representative
JDDM Voice Call Center Services
09.2022 - 07.2024
Holy Infant Jesus College
No Degree from Computer Science
Sta.Rita High School
High School Diploma
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