Diane Allen Lucernas
General Trias, Province Of Cavite
Summary
Executive Assistant with hands-on experience managing the calendars and travel arrangements for multiple executives. Successfully organized schedules, helping to streamline daily operations and improve overall efficiency. Known for strong communication and problem-solving skills, I am committed to providing exceptional administrative support and contributing innovative ideas to enhance teamwork and productivity.
Overview
7
7
years of professional experience
Work History
Executive Assistant
Accenture
07.2023 - Current
- Managing the calendars of five executives and communicating by phone or email.
- Maintaining a schedule of events, appointments, and tasks for my executives on a daily basis.
- Arranging the travels of my executives, may it be international or domestic.
- Overseeing the executives’ expense and time reports for each deadline.
Customer Service Representative
Teleperformance
07.2020 - 06.2023
- Received and reviewed purchase orders in compliance with company policies procedures and requirements.
- Handled routine 50+ email requests upholding quality customer service.
- Responsible for ensuring customer satisfaction by handling questions related to the store via email or call.
- Resolved requests related to billing and account issues, and some technical assistance.
Customer Service Representative
iQor
09.2018 - 03.2019
- Memorized entire line of company products & services, including prices and special discounts.
- Remained courteous and calm, even during moments of customer dissatisfaction.
- Identified customer needs and upsold to higher value products as often as possible.
- Named Top 3 performer for the month of December 2018.
Education
BS Industrial Education - Mechanical and Production Engineering Technology
Technological University of the Philippines Cavite
01.2018
High School -
Dasmariñas North National High School
01.2014
Elementary School - undefined
San Miguel Elementary School
01.2010
Skills
- Calendar Management
- Organizational skills
- Executive support
- Strong problem solver
- Schedule & calendar planning
- Expense reporting
- Travel arrangements
- Customer service
- Administrative support
- Active listening
- Office management
- Emotional Intelligence
- Ability to Use Positive Language
- Critical thinking
- Proficient in both written and verbal communication
- Data entry
References
Yreneo Cuachin | supervisor at Teleperformance | yreneocuachin29@gmail.com
Honeylette Bernardo | supervisor at iQOR | honeylette.bernardo@gmail.com
Timeline
Executive Assistant
Accenture
07.2023 - Current
Customer Service Representative
Teleperformance
07.2020 - 06.2023
Customer Service Representative
iQor
09.2018 - 03.2019
Elementary School - undefined
San Miguel Elementary School
BS Industrial Education - Mechanical and Production Engineering Technology
Technological University of the Philippines Cavite
High School -
Dasmariñas North National High School
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