Diane Villanueva
Calamba, Province Of Laguna
Summary
Dedicated and results-oriented Functional Consultant with over 6 years of experience in Microsoft Dynamics AX2012 and D365 FO, combining a strong foundation in IT and supply chain operations. Known for a thoughtful approach to system implementations and process optimization, consistently delivering solutions that support business growth and operational excellence. Skilled in collaborating across regions (APAC, EMEA, LATAM, and NA) to address complex challenges, streamline workflows, and improve system efficiency. Currently engaged in a business process improvement project focused on enhancing team productivity and aligning processes with evolving business needs. A trusted partner in driving positive change and fostering lasting client relationships.
Overview
10
10
years of professional experience
Work History
AX Functional Consultant
NNIT Digital Life and Sciences Philippines
07.2022 - Current
- Provided L2 support, resolving complex system issues in production, finance, and supply chain across EMEA & APAC, ensuring minimal downtime.
- Managed incidents, identified root causes, and implemented solutions to enhance system stability and reliability.
- Trained and mentored users, driving AX2012 adoption, process efficiency, and reduced support dependency.
- Bridged end-users and IT, ensuring smooth AX2012 implementation and business alignment.
- Led cross-functional collaboration, standardizing processes and improving system performance.
- Handled escalations effectively, ensuring timely issue resolution and business continuity.
- Actively contributed to an improvement project aimed at enhancing business processes.
Internal Auditor
Baek Geum Philippines Corporation
07.2019 - 07.2022
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations.
- Performed internal audits of departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
- Produced audit reports.
Production Planner / Scheduler
Baek Geum Philippines Corporation
06.2015 - 07.2022
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Conducted regular reviews of demand forecasts, adjusting production schedules as needed to maintain optimal inventory levels without compromising customer service standards.
- Streamlined communication between production department and upper management, ensuring timely updates on production progress and issues.
- Led cross-functional teams to address and resolve production bottlenecks swiftly, minimizing downtime.
- Used MS Dynamics AX2012 to provide relevant information, evaluations, and planning data for production.
Education
Computer Programming NCIV -
ChrisVille Institute of Technology Inc.
Candelaria, Quezon, Philippines01.2012
Skills
- Microsoft Dynamics AX
- MS office
- SQL
- Analyzing and Problem Solving
- Incident handling
- Cross-Functional Collaboration
Accomplishments
SAP Digital Manufacturing
- Participated in the successful go-live of SAP Digital Manufacturing, ensuring seamless integration and providing post-implementation support.
- Coordinated with multiple teams to ensure business requirements were met and issues were swiftly addressed.
Certifications
- ISO19011:2018 Guidelines for Auditing Management System, 01/01/19
- Lean Six Sigma White Belt Certified, 01/01/18
Working language
English - Fluent
Timeline
AX Functional Consultant
NNIT Digital Life and Sciences Philippines
07.2022 - Current
Internal Auditor
Baek Geum Philippines Corporation
07.2019 - 07.2022
Production Planner / Scheduler
Baek Geum Philippines Corporation
06.2015 - 07.2022
Computer Programming NCIV -
ChrisVille Institute of Technology Inc.
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