Diane Manalad
Quezon City, Metro Manila
Summary
Proven Senior KYC Analyst with a track record of enhancing compliance and customer satisfaction at ING Hubs B.V. Philippines Branch. Leveraged analytical decision-making and exceptional customer service to reduce false positives in transaction monitoring by calibrating system parameters. Demonstrated team leadership and organizational skills, significantly improving regulatory adherence and cross-functional collaboration.
Overview
10
10
years of professional experience
Work History
Senior KYC Analyst
ING Hubs B.V. Philippine Branch
07.2022 - Current
- Enhanced KYC compliance by conducting thorough customer due diligence and risk assessments.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Maintained strong relationships with internal stakeholders, collaborating effectively to resolve issues related to client documentation or risk assessments.
- Promoted a strong compliance culture throughout the organization by raising awareness about the importance of KYC and AML in preventing financial crime.
Reliever (Universal Teller / New Accounts)
Eastwest Banking Corporation
02.2019 - 06.2022
- Assisted customers with banking needs and inquiries.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
New Accounts (Sales Associate)
Eastwest Banking Corporation
01.2017 - 02.2019
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Service Associate
Eastwest Banking Corporation
03.2015 - 01.2017
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Science -
Far Eastern University
Manila, Metro Manila, Philippines10-2014
Skills
- Enhanced due diligence
- Exceptional customer service
- Team leadership qualities
- Analytical decision making
- Organizational skills
- Efficient Task Management
Timeline
Senior KYC Analyst
ING Hubs B.V. Philippine Branch
07.2022 - Current
Reliever (Universal Teller / New Accounts)
Eastwest Banking Corporation
02.2019 - 06.2022
New Accounts (Sales Associate)
Eastwest Banking Corporation
01.2017 - 02.2019
Service Associate
Eastwest Banking Corporation
03.2015 - 01.2017
Bachelor of Science -
Far Eastern University
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