Diana Villa
Hackensack New Jersey
Summary
Motivated and detail-oriented sales professional with years of experience. Seeking an opportunity to apply my advanced knowledge of sales and customer service and where I can utilize my proven organization skills and critical thinking while providing the opportunity to enhance them. This will provide me growth at any establishment that employs me.
Overview
14
14
years of professional experience
Work History
Debt Specialist
Alliance Settlement
04.2022 - Current
- Conduct a consultation which is a credit analysis
- Go over the debts the customer owe
- Calculate the debts
- Find a monthly affordable program for the customer to help them ultimately become debt free.
- Enrollments
- Budget Analysis
- Create and/or adjust contracts
- Utilize Salesforce (CRM)
- Reach out to 200 customers a day who had inquired on the services. (Daily calls)
- Inbound calls
- Update the compliance team
Loan Processor
DME Capital
06.2019 - 06.2022
- Processed 100+ loan applications per month resulting in a 30% increase in loan approvals.
- Conducted thorough credit analysis and maintained accurate records.
- Collaborated with loan officers to ensure timely processing of loans.
- Reviewed and analyzed loan applications and credit reports for accuracy and completeness
- Communicated with brokers to obtain necessary documentation and resolve issues
- Maintained knowledge of loan products, underwriting guidelines, and regulations
- Answer and make calls to the brokers and lenders
- Microsoft excel
- Google suite
- Developed and maintained a current and accurate filing systems,
- SBA loan processor
Credit Specialist
Reliant Credit Repair
02.2011 - 06.2019
- Implemented a consultative selling approach on all inbound calls
- Conducted business to business telephone sales.
- Contacted new and existing customers to discuss how their needs could be met with specific products and services.
- Quoted prices, credit terms and other bid specifications.
- Negotiated prices, terms of sales and service agreements.
- Marketing used social media and networks
- Keep management informed by submitting activity and results reports, such as daily calls reports, weekly work plans, and monthly and annual territory analyses.
- Adjust content of sales presentations by studying the type of sales outlet or trade factor.
- Clerical duties when necessary, entering data into the computer, filing records,sending and receiving faxes, relaying messages, printing necessary documents, mailing out disputes to both bureaus and creditors.
- Microsoft office
- CRM software
- Reviewed customer financial data to ascertain level of risk involved for extending credit
- Assessed customer credit files regularly to review receivables
- Collected and organized all loan documents for underwriting.
- Worked in office and remotely/ virtually
Education
BBA - Business Administration And Management
Berkeley College
Newark NJ06.2012
Skills
Sales
Microsoft Office
CRM
Customer Service
Analysis Skills
Java
Quickbooks
Google Suite
Contracts
Customer Support
Consultations
Computer Skills
Billing
Data Entry
Salesforce
Remote
Skills
Microsoft Office Sales CRM Customer Service Analysis Skills Java Call Center Quickbooks Google Suite Contracts Customer Support Consultations Computer Skills Billing Data Entry Salesforce Remote
Timeline
Debt Specialist
Alliance Settlement
04.2022 - Current
Loan Processor
DME Capital
06.2019 - 06.2022
Credit Specialist
Reliant Credit Repair
02.2011 - 06.2019
BBA - Business Administration And Management
Berkeley College
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