Job Search Status
Open to workDesired start date: Immediately
Open To Work
Diana Rose L. Gabriento
Davao Del Norte
Work Preference
Summary
Skilled hospitality professional with comprehensive experience in delivering exceptional guest experiences. Adept at resolving issues efficiently, ensuring guest satisfaction, and anticipating needs to create memorable stays. Strong focus on team collaboration and adaptability, with reliable performance in dynamic environments. Proficient in communication, problem-solving, and customer service, consistently driving results and enhancing overall guest experience.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Guest Expert
Americana Company- Kentucky Fried Chicken (Marassi Galleria))
Bahrain Manama
07.2022 - 07.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance operational efficiency and maintain high service standards.
- Managed order accuracy to ensure customer satisfaction and repeat business.
- Enhanced guest experiences through attentive service and effective communication.
- Trained new staff on company policies, procedures, and best practices for guest relations.
Sales Assistant
Gaisano Grand Mall
09.2017 - 06.2020
- Monitored sales performance, identifying trends to optimize product placement and offerings.
- Implemented promotional strategies to boost seasonal sales and customer foot traffic.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Restaurant Crew
Shakeys Tagum
06.2015 - 07.2017
- Provided exceptional customer service, ensuring guest satisfaction through friendly interactions and efficient order processing.
- Operated kitchen equipment and tools safely, maintaining high standards of cleanliness and food safety protocols.
- Managed inventory levels by conducting regular stock checks, contributing to accurate supply management.
- Maintained a clean and organized dining area, creating a welcoming environment for guests.
Education
Magugpo Pilot Central Elementary School
01-2006
High School -
Tagum City National High School
Tagum City01-2010
Elementary School -
Magugpo Pilot Central Elementary School
01-2006
Skills
- AI tool proficiency
- Listen Attentively
- Great Hospitality
- Exceptional communication and Adaptability
- Strong Empathy
- Guest relations
- Go for Breakthrough and work as a Team
Certification
- Certified Call Center 101 Training, - [April 20-May 4,2026]
- Certified Employee of the Month, KFC-BAHRAIN- June 2025
LANGUAGE
English
Tagalog
Bisaya
DECLARATION
I assure that the above furnished information is true according to the best of my knowledge and belief.
Timeline
Guest Expert
Americana Company- Kentucky Fried Chicken (Marassi Galleria))
07.2022 - 07.2025
Sales Assistant
Gaisano Grand Mall
09.2017 - 06.2020
Restaurant Crew
Shakeys Tagum
06.2015 - 07.2017
Magugpo Pilot Central Elementary School
High School -
Tagum City National High School
Elementary School -
Magugpo Pilot Central Elementary School