Diana Rose Cortina
Makilala, Province Of Cotabato,NCO
Summary
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
8
8
years of professional experience
Work History
Supervisor
IPASS Business Processing Services Inc.
05.2023 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Processing Assistant II
IPASS Business Processing Services, Inc.
09.2019 - 04.2023
- Optimized document review processes, enabling faster approvals while maintaining high-quality standards.
- Developed strong working relationships with cross-functional teams, fostering a positive work environment focused on collaboration and shared success.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to document processing.
Branch Manager
Dalton Pawnshop Jewelry Inc.
05.2018 - 07.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Appraiser
Dalton Pawnshop Jewelry Inc.
07.2017 - 05.2018
- Documented condition and special features to provide accurate estimations.
- Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
- Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
Cashier
Dalton Pawnshop Jewelry Inc.
08.2016 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Development Management
University of Southern Mindanao - Main Campus
Kabacan, Province Of Cotabato, Philippines04-2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
Timeline
Supervisor
IPASS Business Processing Services Inc.
05.2023 - 11.2024
Processing Assistant II
IPASS Business Processing Services, Inc.
09.2019 - 04.2023
Branch Manager
Dalton Pawnshop Jewelry Inc.
05.2018 - 07.2019
Appraiser
Dalton Pawnshop Jewelry Inc.
07.2017 - 05.2018
Cashier
Dalton Pawnshop Jewelry Inc.
08.2016 - 06.2017
Bachelor of Science - Development Management
University of Southern Mindanao - Main Campus
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