Diana Rose Alampayan

Duties and Responsibilities:

• Sales Advice & Client Support
  Provide expert sales advice and support to clients by understanding their industrial needs and offering tailored product recommendations. Establish and maintain long-term relationships, enhancing customer satisfaction and loyalty. Managed approximately 30 incoming calls and emails per day from customers.
• Quotation & Estimation
  Prepare accurate and timely quotations based on client specifications, considering product requirements, cost factors, and availability. Ensure all proposals are competitive while meeting company margin goals.
• RFQ (Request for Quotation) Management
  Handle all incoming RFQs from clients, analyzing requirements, generating proposals, and ensuring swift response times to maintain client satisfaction.
• Quotation Submission & PO Confirmation
  Draft and submit formal quotations, following up to confirm client Purchase Orders (POs) in alignment with sales targets. Ensure all documentation is complete and accurate.
• Technical Product Demonstration
  Conduct detailed technical demonstrations to showcase product functionalities and suitability for specific client applications. Provide technical support during the sales process to enhance product understanding.
• Customer Service & Issue Resolution
  Serve as the primary contact for any delivery-related issues, such as incorrect or missing items, defective products, or general client inquiries. Facilitate resolution to maintain service excellence.
• Product Research & Supplier Selection
  Conduct in-depth research on new industrial products, particularly in mechanical, electrical, and industrial supply sectors. Identify quality and quantity benchmarks and select suppliers that meet these criteria to ensure cost efficiency and high standards. Leverage extensive product knowledge to introduce competitive new products.
• Supplier Evaluation & Contract Negotiation
  Evaluate potential suppliers based on product quality, pricing, and service reliability. Negotiate terms and contracts to secure cost-efficient, high-quality products for the company and clients.
• Importation & Customs Expertise
  Apply extensive knowledge of importation processes, managing freight costs, customs duties, and taxes. Track shipments and communicate expected arrival times to clients to ensure seamless delivery coordination.
• Logistics & Delivery Coordination
  Collaborate with logistics managers to create efficient delivery schedules, determine appropriate vehicle types, and assign drivers. Oversee quality control by inspecting and testing products before dispatch, ensuring high standards are maintained.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.