Diana Princess Cayabyab
BS Education
Tarlac
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
N/A
Work From Home
06.2023 - Current
Online English Teacher
51talk
11.2017 - 11.2019
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Emphasized critical thinking skills by challenging students with thought-provoking questions related to course topics during lessons.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Adapted instructional techniques in real-time based on student engagement levels, ensuring optimal comprehension of material throughout each session.
- Incorporated diverse teaching strategies to accommodate various learning styles and engage all students in the material effectively.
- Monitored student progress through regular assessments, providing constructive feedback to ensure continuous improvement.
- Provided ongoing support to students outside of class hours through email correspondence or video conference sessions as needed.
Customer Service Representative
Sutherland Global Services
04.2014 - 04.2017
Education
BSED - Education
Dominican College of Tarlac
Capas, Province Of Tarlac, Philippines 01.2021 - 04.2014
Skills
Quality Assurance Controls
Timeline
Customer Service Representative
N/A
06.2023 - Current
BSED - Education
Dominican College of Tarlac
01.2021 - 04.2014
Online English Teacher
51talk
11.2017 - 11.2019
Customer Service Representative
Sutherland Global Services
04.2014 - 04.2017