DIANA MONTOYA
Summary
Proactive Senior Business Analyst with 8 years driving successful business processes for Finance and Computer Software companies. Dedicated to improve business procedures and streamline implementation. Vast knowledge of business best practices, regulatory standards and optimal control systems. History supporting growth and driving success.
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Business Analyst
IRELY PHILIPPINES, INC
06.2023 - Current
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Built a dashboard in Confluence to visualize Quality team KPIs.
- Collaborated with 10 other teams to implement master data management and company-level features in 10 modules using ERP.
- Organized the Quality pipeline using Jira to improve issue management every sprint.
Senior Business Analyst
MANULIFE BUSINESS PROCESSING SERVICES
11.2020 - 06.2023
- Assessed, elicited business requirements, performed cost/benefit analysis, and coordinated automation solutions for Canadian and U.S. Retirement teams, saving close to 18,000 hours in cost/effort avoidance using Microsoft Power Automate, Power Apps, and PowerBI.
- Digitized the derivatives onboarding process and delivered over 150 features to the business within a 7-week schedule.
- Maintained reporting relationships with stakeholders to coordinate efforts across multiple business units and ensure continuous efficient management.
- Coached and mentored business analysts and developers on design and testing standards, improving development turnaround time.
IT Business Analyst
MANULIFE BUSINESS PROCESSING SERVICES
06.2019 - 11.2020
- Modeled and documented objectives and goals with stakeholders, meeting 98% of deadlines.
- Led the transition to a knowledge management system, implementing an interactive resource library for 36 MBPS teams, increasing employee engagement by 2x.
- Motivated and recognized clients and project team members, fostering a positive and collaborative project lifecycle atmosphere.
- Conducted comprehensive research and provided strategic recommendations to optimize hiring processes.
IT Business Analyst
VANTAGE FINANCIAL CORPORATION
08.2017 - 03.2019
- Led business analysis planning, requirements elicitation, user communication, requirements analysis, and documentation for multiple projects.
- Maintained ownership of master test plan creation, system integration testing, and user acceptance testing.
- Audited and monitored Production Support SDLC Compliance tickets managed by the Application Support team.
IT Intern
METAPIXEL INCORPORATED
11.2016 - 03.2017
- Handled graphic design and layout for print media, website design and development, branding, fine art, studio prints, posters, flyers, brochures, business cards, and premium stickers.
- Designed a user manual for 500 daily users.
Education
Bachelor of Science - Information Technology
UNIVERSITY OF THE EAST
Metro Manila, Philippines04.2017
Skills
- Microsoft Power Platform: Power Apps, Power Automate, Power BI
- CRM: Jira, Confluence
- Mapping Tools: Visio, Lucidchart
- Prototyping Tools: Figma, Moqups, Canva, Balsamiq
- SharePoint Online Site
- Software Development Lifecycle
- Requirements Gathering
- Stakeholder Management
- Operations Analysis
Certification
Certifications & Training: Project Management Certificate (2023), Intro to Service Management with ITIL 4 (2023), Six Sigma:Green Belt (2023), Product Owner Training (2022), Cert Prep: Scrum Master (2022)
Languages
Tagalog
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Attaining certifications related to my role
Playing sports during the weekends
Going to marathons
Spend time with myself and family
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Personal development programsWork from home optionFlexible work hoursTeam Building / Company RetreatsHealthcare benefitsCompany CultureWork-life balanceCareer advancementPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time off4-day work weekQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Accomplishments
- Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Staff Training - Trained business analysts and developers about the business analysis best practices, design and coding standards.
Software
Power Automate
Power Apps
PowerBI
SharePoint Online
Jira
Confluence
Timeline
Senior Business Analyst
IRELY PHILIPPINES, INC
06.2023 - Current
Senior Business Analyst
MANULIFE BUSINESS PROCESSING SERVICES
11.2020 - 06.2023
IT Business Analyst
MANULIFE BUSINESS PROCESSING SERVICES
06.2019 - 11.2020
IT Business Analyst
VANTAGE FINANCIAL CORPORATION
08.2017 - 03.2019
IT Intern
METAPIXEL INCORPORATED
11.2016 - 03.2017
Bachelor of Science - Information Technology
UNIVERSITY OF THE EAST
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