Typing (can type 50-60 wpm)
Organizing
Listening to music
Spending quality time with family
Continuous learning and skills development
Open To Work
DIANALENE P. FRANCISCO
City of San Jose Del Monte
Work Preference
Summary
Organised healthcare administrative professional with experience as Medical Records Staff and Medical Billing Clerk. Expertise in managing patient records, processing billing, and ensuring compliance with regulations. Knowledgeable in hospital information systems and electronic medical records. Delivers reliable administrative support while maintaining confidentiality and high-quality service in fast-paced environments..
Work History
Medical Records Staff
Healthway Qualimed Hospital
02.2023 - Current
- Receive, organize, and maintain patient medical records (paper and/or electronic).
- Ensure all medical records are complete before filing.
- Processed medical record requests, ensuring strict adherence to patient confidentiality.
- Filed, retrieved, and archived patient charts with high accuracy and efficiency.
- Coordinate with doctors, nurses, and other hospital departments regarding medical records.
- Performed data entry tasks, converting paper records to electronic.
- Assisted with clerical tasks, including filing and data entry, within a fast-paced environment.
Medical Billing Clerk
Healthway Qualimed Hospital
08.2019 - 01.2023
- Verified patient information, insurance coverage, and billing details to minimise discrepancies and ensure accurate claims.
- Prepared and processed patient bills with accuracy and timeliness, ensuring prompt revenue cycle management.
- Coordinated with doctors, nurses, medical records staff, and insurance providers to obtain complete documentation, supporting efficient billing processes.
- Processed patient billing inquiries, clarified charges and facilitated swift resolution of discrepancies.
- Maintain accurate billing records while ensuring confidentiality of patient information.
Food Server
Carluccio’s Italian Restaurant
10.2014 - 08.2016
- Take accurate food and beverage orders, relaying them efficiently to the kitchen.
- Serve food and drinks promptly and courteously.
- Check on customers throughout their meal, ensuring satisfaction and timely service.
- Respond to customer requests, questions, and complaints professionally.
- Greet and seat customers warmly, fostering a welcoming atmosphere.
- Present menus and explain menu items, specials, and promotions.
- Clear and reset tables after guests leave.
- Maintain cleanliness and organization of the dining area.
- Process bills and payments when required.
- Coordinate with kitchen staff to ensure timely and accurate order preparation.
Processing Staff
Valesco SMS, Inc.
07.2014 - 10.2014
- Verified completeness and accuracy of employment requirements to facilitate smooth recruitment process.
- Processed and monitored applicants' documents throughout application to deployment, ensuring compliance with organisational standards.
- Prepare employment contracts, application forms, and other recruitment documents.
- Coordinate with applicants regarding pending requirements and processing updates.
- Maintain and update applicant records and databases.
- Supported the processing of visa, passport, and deployment-related documents by gathering required information and ensuring accuracy.
- Track application progress and ensure deadlines are met.
- Responded to applicant inquiries with professionalism and timeliness, enhancing candidate experience.
- Ensure confidentiality and proper handling of applicant information.
Documentation / Processing Officer
Jobsglobal.com Employment Services
08.2012 - 06.2014
- Reviewed and verified completeness and accuracy of applicants' documents to ensure compliance with requirements.
- Ensure all documents comply with agency policies and applicable labor and immigration regulations.
- Process employment contracts, visa documents, passport requirements, and other deployment-related paperwork.
- Monitored document submission deadlines and processing status to facilitate timely deployment of applicants.
- Liaise with employers, government agencies, embassies, medical clinics, and accredited service providers regarding documentation requirements.
- Coordinate with applicants regarding missing or incomplete requirements.
- Organised and maintained physical and electronic files of applicants to ensure easy access and retrieval.
- Update applicant records and document tracking systems.
- Compiled reports on documentation status and pending requirements to inform stakeholders of progress.
- Maintain strict confidentiality of applicant information and records.
- Assist with pre-departure documentation and final deployment requirements.
Education
Bachelor of Elementary Education -
Sto. Rosario Sapang Palay College
Bulacan, Philippines03-2007
Skills
- Medical records management
- Billing software
- Patient account management
- Records accuracy
- Hospital Information System (HIS)
- Document control and filing
- Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail
- Team collaboration
Interests
Certification
Integrated Lactation Management Training, Early Essential Newborn Care and Care for the Small babies Seminar- Healthway Qualimed Hospital, San Jose Del Monte
July 17, 2026
Bell-Kenz Pharma Inc. Hands-Only CPR Training- Philippine Heart Association- Central Luzon- Healthway Qualimed Hospital, San Jose Del Monte
April 8, 2026
Basic Health Information Management (BHIM) - Philippine Medical Records Association - Ambassador A Hall of Manila Grand Opera Hotel, Doroteo Jose St., corner Rizal Avenue, Sta. Cruz, Manila
September 22 - 26, 2025
SEMINAR WORKSHOP of Partners in Civil Registration as Registration Officer of Lying-in/Hospitals-Local Civil Registry Office - San Jose Del Monte, Bulacan
February 28, 2025
Timeline
Medical Records Staff
Healthway Qualimed Hospital
02.2023 - Current
Medical Billing Clerk
Healthway Qualimed Hospital
08.2019 - 01.2023
Food Server
Carluccio’s Italian Restaurant
10.2014 - 08.2016
Processing Staff
Valesco SMS, Inc.
07.2014 - 10.2014
Documentation / Processing Officer
Jobsglobal.com Employment Services
08.2012 - 06.2014
Bachelor of Elementary Education -
Sto. Rosario Sapang Palay College
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.