Diana Joy Dognidon - Angeles

Took time off to support family and manage important personal responsibilities. During this period, remained actively engaged with the talent acquisition industry, continuously refining sourcing techniques and staying current with trends in candidate experience, diversity hiring, and data-driven recruitment practices. Returned to the workforce with renewed focus, resilience, and a strengthened strategic perspective.

• Enhanced talent acquisition strategies by streamlining processes and implementing innovative recruitment methods.
• Coordinated interview schedules for both candidates and hiring managers to streamline the selection process.
• Optimized candidate experience by developing a comprehensive onboarding program for new hires.
• Managed internal referral programs to encourage employee involvement in sourcing top talent.
• Mentored junior team members on effective talent acquisition methodologies, fostering professional growth within the department.
• Trained internal recruiters on best practices for interviewing and candidate assessment, resulting in more consistent evaluations across teams.

• Promptly corresponded with applicants and coordinated and conducted interviews.
• Optimized sourcing networks and used proactive methods to direct source candidates.
• Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
• Explained human resources policies, procedures, laws, standards, and regulations to each employee.
• Analyzed recruiting metrics to share reports and recommendations with stakeholders.
• Leveraged employee referrals, direct sourcing, Internet applications, and recruitment agencies to source candidates for positions.
• Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
• Reviewed employment applications and background check reports to facilitate hiring process.
• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
• Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.

• Utilize various recruitment channels, including job boards, social media, and professional networks, to proactively source and engage potential candidates.
• Conduct thorough candidate screenings and assessments to identify the best-fit candidates for open positions.
• Provide an exceptional candidate experience through effective communication, timely follow-up, and personalized engagement throughout the recruitment process.
• Stay up-to-date with industry trends and best practices in talent attraction to continuously optimize recruitment strategies.
• Analyze recruitment metrics and data to measure the effectiveness of talent attraction efforts and identify areas for improvement.
• Contribute to employer branding initiatives and promote the company's culture and values to attract top talent. etc.
• Created and delivered presentations to internal and external stakeholders to showcase work.
• Developed and implemented systems to track customer feedback and satisfaction.

• Process tickets and requests received for pharmacy benefit analysis, utilizing specialized tools to accurately facilitate coverage for members seeking health provider services.
• Utilize designated tools to efficiently and effectively process member requests, ensuring seamless access to pharmacy benefits for health coverage.
• Analyze and manage incoming tickets to ensure timely and accurate processing of pharmacy benefit coverage, aligning with member needs and health provider requirements.
• Employ specialized tools to navigate and process requests, enabling members to access their prescribed medications and necessary health services.
• Collaborate with team members to ensure smooth workflow and accurate processing of pharmacy benefit requests, contributing to a high standard of member care.
• Utilize tools and systems to navigate and process member requests, supporting the seamless provision of pharmacy benefit coverage within health provider networks.

• Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
• Provided clear and concise step-by-step technical support to guide clients.
• Asked customers targeted questions throughout troubleshooting to determine smart solutions.
• Helped customers set up new systems, applications and software.
• Inspected products and services to comply with quality standards.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Answered product and service questions, suggesting other offerings to attract potential customers.