Diana Joy Aguilar

• Assessed client needs to recommend suitable insurance and financial solutions.
• Presented policy options clearly to support informed customer decisions.
• Built client relationships through consistent follow-up and service.
• Prepared accurate application documents and ensured complete submission requirements.
• Explained product features, benefits, and coverage details to prospects.
• Coordinated policy servicing requests and resolved client concerns promptly.
• Maintained compliance with regulatory standards and internal sales procedures.
• Prospected new leads through referrals, networking, and client outreach.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's individual needs.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
• Facilitated new client onboarding process and investment account setup.

• Negotiated payment terms and addressed buyer concerns to support successful closings.
• Coordinated client follow-ups, site visits, and purchase documentation with consistent accuracy.
• Managed property sales inquiries and guided prospective buyers through subdivision offerings.
• Prepared sales presentations highlighting lot availability, pricing, and community features.

• Supervised daily restaurant operations, ensuring smooth service flow and consistent guest experience.
• Coordinated staff schedules, task assignments, and shift coverage to maintain operational efficiency.
• Trained team members on service standards, food safety, and point-of-sale procedures.
• Monitored inventory levels, reordered supplies, and reduced stock shortages during peak periods.
• Resolved customer complaints promptly, restoring service quality and guest satisfaction.
• Enforced hygiene, safety, and sanitation standards in line with operational requirements.
• Reviewed cash handling, sales records, and closing procedures for accuracy and accountability.
• Supervised all areas of restaurant to keep it clean and well-maintained.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
• Monitored restaurant operations and adjusted schedules to meet peak customer demand.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.

• Completed Coursework: [Course Title], [Year]

• Overseas Internship

,The Tanglin Club Singapore , Completed 6 Months