Diana Camille Buensalido

Providing auction support to customers through phone and email, while ensuring efficient coordination with the warehouse based in Shorewood.

Assisted in ride assignments, ensuring timely allocation of drivers to customers. Managed customer notifications regarding estimated ETA of drivers. Adapted to rapidly changing situations, making quick decisions to redirect resources during emergencies.

Effectively resolved customer problems and answered questions regarding their interest in photoshoots. Provided customers with clear explanations of price and package details and strategically scheduled photoshoots according to client briefs.

Assisted customers in placing orders via email and chat as part of a project-based role with an American novelty and adult shop. Utilized Shopify to efficiently handle incoming orders, while also overseeing projects related to customer feedback and social media content creation.

Handled customer service account for design and printing services. Managed performance of team composed of 15 agents, delivered daily coaching sessions, attended and facilitated weekly and monthly business reviews. Attended leadership trainings and workshops. Displayed proactive problem-solving and query-resolution skills to provide superior customer service. Aligned day-to-day activities with targets set by upper management.

Served as a point of contact for queries regarding reservations from various stakeholders including travelers, property owners, and managers. Managed an average of 40-45 email cases daily, ensuring effective resolution through calm, clear communication and problem-solving.

Optimized outbound contact services to enhance customer experience for existing Telstra customers, consistently achieving a monthly target NPS of 33%. Utilized attentive and personalized client services to engage customers, resulting in improved customer satisfaction and increased sales.

Handled Billing and Sales of a leading US cable, internet and phone account, while providing guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. Handled mini-teams and ensured proper training for agents during the nesting period. Mentored agents and conducted coaching sessions to achieve monthly targets.

Handled Billing and Sales of a US TELCO account, managing post-paid and prepaid accounts covering billing, sales, activation, first level retention, collections and troubleshooting services. Successfully transitioned into SME position, playing a key role in ensuring the accuracy of customer information and addressing billing and account escalations.

Managed billing and sales for a Canadian TELCO account, overseeing both post-paid and prepaid accounts. Responsibilities included handling sales, activations, first level retention, collections, and troubleshooting. Achieved top agent status in first month on the job by consistently meeting revenue and repeat call targets