Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Diana P. Remedios

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Summary

Experienced with process optimization, focusing on enhancing operational efficiency and reducing bottlenecks. Utilizes robust analytical skills and strategic thinking to drive impactful change. Track record of leading teams and managing complex projects for successful outcomes. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Senior Process Executive /Tier 2 Technical Support Specialist

Cognizant Technologies Solutions
12.2022 - Current
  • Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
  • Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
  • Optimized production quality by identifying bottlenecks and developing targeted solutions.
  • Provided strategic and operational recommendations for improvement across departments.

CSR/TSR/SALES

Concentrix
05.2021 - 11.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

CSR/TSR

Sitel Philippines
09.2017 - 05.2021
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Education

Bachelor of Secondary Education -

Bestlink College of the Philippines
01.2017

Skills

  • Workflow Analysis
  • Process mapping
  • Efficiency improvement
  • Performance incentives
  • Compliance
  • Business process improvement
  • Utilization management

Languages

English
Filipino
Basic Spanish

Personal Information

  • Age: 24
  • Date of Birth: 07/20/97
  • Marital Status: Single
  • Religion: Roman Catholic

Timeline

Senior Process Executive /Tier 2 Technical Support Specialist

Cognizant Technologies Solutions
12.2022 - Current

CSR/TSR/SALES

Concentrix
05.2021 - 11.2022

CSR/TSR

Sitel Philippines
09.2017 - 05.2021

Bachelor of Secondary Education -

Bestlink College of the Philippines

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Diana P. Remedios