Diana Marie L. Pepito
San Mateo,Rizal
Summary
Results-driven Sales Solutions Consultant experienced in building strong retail partnerships and optimising product distribution. Achieved enhanced customer satisfaction through efficient delivery schedules and comprehensive market research that expanded product offerings. Committed to fostering customer loyalty and driving repeat business through exceptional after-sales support and strategic relationship building.
Overview
19
19
years of professional experience
Work History
Sales Solutions Consultant
KASSA TECHNOLOGIES INC.
Mandaluyong City, Philippines
09.2023 - Current
- Provided exceptional after-sales support, enhancing customer loyalty and repeat business opportunities.
- Coordinated efficient delivery schedules, maximising customer satisfaction through timely order fulfilment.
- Developed strong relationships with retail partners to facilitate smooth product distribution channels.
- Conducted regular market research to identify potential new products and suppliers, expanding product range.
- Conducted monthly team meetings to communicate complaints and provide feedback.
Sales Solutions Consultant
INFOSOFT CONSULTING CORPORATION
Mandaluyong City, Philippines
09.2023 - 09.2025
- Provided exceptional after-sales support, enhancing customer loyalty and repeat business opportunities.
- Developed strong relationships with retail partners to facilitate smooth product distribution channels.
- Coordinated efficient delivery schedules, maximising customer satisfaction through timely order fulfilment.
- Directed daily operations to achieve maximum efficiency and productivity.
- Conducted monthly team meetings to communicate complaints and provide feedback.
Merchant Sales Executive
MERCHANT EXPRESS E-CARD SERVICES INC/ TANGENT SOLUTIONS INC
Pasig City, Philippines
04.2021 - 04.2023
- Achieved sales targets consistently by employing effective selling techniques and maintaining high levels of product knowledge.
- Optimised sales methods to best acquire, develop and retain customers.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Promoted credit card products to potential customers through direct marketing strategies and cold calling.
- Responded to customer enquiries regarding credit card applications, billing issues, and reward redemption with clarity and professionalism.
POS Sales Executive
CONDOR POS SOLUTIONS RP INC.
Quezon City
02.2018 - 03.2021
- Consistently achieved or surpassed sales targets.
- Managed customer relationships using consultative sales techniques, achieving individual sales goals.
- Conducted cold calls to potential customers to generate leads. to build lead database.
- Showcased product features and benefits to drive sales.
- Increased profits by negotiating favourable terms and pricing.
- Provided accurate quotes and price information to inform customer decision-making.
- Customised service offerings to accommodate consumer needs.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Coordinated sales efforts with cross-functional teams, ensuring alignment with marketing to maximise effectiveness.
- Provided after-sales support, addressing customer concerns and fostering loyalty.
Admin Staff
GRIFFIN TRANSPORT
Marikina City
01.2015 - 12.2017
Cashier Assistant
Mendrez Management Corporation
Taguig City, Philippines
09.2010 - 01.2012
Sales and Customer Service Representative
SM APPLIANCES STORE
Las Pinas City, Philippines
08.2007 - 07.2008
Education
2 yrs. Course - Computer Science and Technology (CST.)
InfoTech (Institute of Arts and Sciences, Technology)
Pasig City01-2006
Skills
- After-sales support
- Customer acquisition
- Customer retention strategies
- Product distribution
- Market analysis
- Client needs assessment
- Negotiation skills
- Relationship management
- Team collaboration
- Team Leadership
- Communication skills
- Time management
- Attention to detail
- Problem analysis
- Efficient problem solving
- Multitasking
- Judgment
- Active listening
- Customer Service
- Relationship building
- Active listening
Timeline
Sales Solutions Consultant
KASSA TECHNOLOGIES INC.
09.2023 - Current
Sales Solutions Consultant
INFOSOFT CONSULTING CORPORATION
09.2023 - 09.2025
Merchant Sales Executive
MERCHANT EXPRESS E-CARD SERVICES INC/ TANGENT SOLUTIONS INC
04.2021 - 04.2023
POS Sales Executive
CONDOR POS SOLUTIONS RP INC.
02.2018 - 03.2021
Admin Staff
GRIFFIN TRANSPORT
01.2015 - 12.2017
Cashier Assistant
Mendrez Management Corporation
09.2010 - 01.2012
Sales and Customer Service Representative
SM APPLIANCES STORE
08.2007 - 07.2008
2 yrs. Course - Computer Science and Technology (CST.)
InfoTech (Institute of Arts and Sciences, Technology)