DIANA A. CANDELARIA
Mandaluyong City
Summary
To continue a career with an organization that will utilize my management skills to benefit mutual growth and success. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
International Sr. Account Manager
Double Dragon Corporation
06.2022 - 12.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and implemented strategies to increase client retention.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Met existing customers to review current services and expand sales opportunities.
Sr. Sales Manager
Federal Land Inc.
12.2020 - 04.2022
- Organized promotional events and interacted with community to increase sales volume.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
Sr. Sales Manager
Ortigas Land and Company
10.2018 - 10.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sr. Sales Manager
Empire East Land Holdings, Inc.
12.2016 - 08.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sr. Account Executive
SM Prime Tagaytay Highlands Project
06.2014 - 11.2016
- Maintained contact information database by keeping account details updated, clear and relevant.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
International and Corporate Account Manager
Century Properties
07.2011 - 03.2014
- Coordinated full sales lifecycle from proposal development to closings and follow-up.
- Consulted with businesses to supply accurate product and service information.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
Account Executive
Alveo an Ayala land Company
04.2010 - 05.2011
- Prepared forecasts to gain understanding of measures needed to grow business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
Education
Rizal Technological University
Arellano University Plaridel High School
Skills
- Account Management
- Marketing
- Customer Relationship Management (CRM)
- Client Relations
- Contract Negotiation
- Sales Forecasting
- Customer Service
- Staff Management
- Scheduling
- Networking skills
- Documentation And Reporting
- Schedule Management
Highlights And Related Qualifications
- Has a wide experience in sales
- Very competent with relating and according with other people
- Reliable and Adaptable
- Willing and able to handle a wide variety task
- Display and market real property to possible buyers
- Prepare necessary paperwork (contracts, leases, deeds, closing statements, etc.)
- Develop networks of possible clients
- Promote sales through advertisements and other promotions
- Remain knowledgeable about real estate markets and best practices
Competitive Skills
- Has a good analytical and planning skills
- Excellent in selling and negotiation skills
- Self-motivated with proven leadership and collaborative abilities
- Good interpersonal skills
- Can easily adjust in every working environment
- Enthusiastic and able to achieve rapport
Seminars And Trainings Attended
- Ascend (ACMS Skills and Competency Enhancement and Development)
- Telemarketing 101 (Telemarketing Training and Workshop)
- Comprehensive Real Estate Seminar & Review (March 2015 - May 2015) 120Units
- Real Estate Brokers Association of the Philippines (REBAP - Makati Chapter)
Place Of Birth
Mandaluyong City
Height
5'2
Weight
57kg
Professional Work Experiences
- Display and market real property to possible buyers
- Prepare necessary paperwork (contracts, leases, deeds, Closing statements, etc.)
- Develop networks of possible clients
- Promote sales through advertisements and other promotions
- Remain knowledgeable about real estate markets and best practices
- License Sales Person (Prc & Dshud
Personal Information
- Date of Birth: 08/23/87
- Marital Status: Single Parents
Languages
Japanese
Intermediate (B1)
Timeline
International Sr. Account Manager
Double Dragon Corporation
06.2022 - 12.2023
Sr. Sales Manager
Federal Land Inc.
12.2020 - 04.2022
Sr. Sales Manager
Ortigas Land and Company
10.2018 - 10.2020
Sr. Sales Manager
Empire East Land Holdings, Inc.
12.2016 - 08.2018
Sr. Account Executive
SM Prime Tagaytay Highlands Project
06.2014 - 11.2016
International and Corporate Account Manager
Century Properties
07.2011 - 03.2014
Account Executive
Alveo an Ayala land Company
04.2010 - 05.2011
Rizal Technological University
Arellano University Plaridel High School
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