Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Diana Calzadilla

Lommel,BUL

Summary

Meticulous, results-focused professional with an analytical mindset and a talent for coordinating complex administrative, business, and financial workflows to support streamlined office operations. Specialize in defining and translating customer needs into individualized solutions that promote satisfaction and retention while maintaining impeccable standards of compliance and quality. Influential relationship builder and collaborative team player who drives change, innovation, and continuous improvement.

Overview

17
17
years of professional experience

Work History

Dive Instructor

PADI Dive Instructor
01.2024 - Current
  • Company Overview: 200 BAR Dive Center, El Nido Philippines
  • Conducting scuba diving classes that include both classroom instruction and practical training in the water.
  • Conducted safety briefings and pre-dive checks to ensure participant readiness and adherence to protocols.
  • Delivered engaging underwater training sessions, enhancing students' skills and confidence in diving techniques.
  • Developed customized lesson plans tailored to diverse skill levels, fostering an inclusive learning environment.
  • Implemented risk management strategies, significantly reducing incident rates during training dives.
  • Collaborated with local marine conservation groups to promote environmental awareness among divers.
  • Evaluated student performance through assessments, ensuring high standards of diving proficiency were met.
  • Organized and led group dive excursions, enhancing participants' experience while prioritizing safety measures.

Real Estate Advisor

The Keyes Company
01.2018 - 01.2023
  • Company Overview: Miami, FL.
  • Spearheaded day-to-day business operations, promoting a culture of quality, client-focused service, and continuous improvement to align performance with best-in-class standards.
  • Deliver outstanding individualized end-to-end client experiences while providing comprehensive real estate consultancy services to support customers in making informed decisions in buying and selling.
  • Liaise with clients directly, quickly nurturing authentic relationships to define their specific goals, financial parameters, and needs.
  • Perform expansive market research and analysis to gain insights into local market prices, before using insights to pitch properties at appropriate price points, and source well-priced properties for buyers.
  • Engage in robust negotiation to close deals at optimal prices, before coordinating all underlying administration, contractual, and documentation requirements
  • Streamline workflows through effective schedule and appointment management, before delivering influential property showing to positively steer buyer decision-making.
  • Manage a full administrative workload, including correspondence drafting and distribution, data/records maintenance, and CRM-based report development.
  • Manage a high volume of inbound inquiries via phone and email, while streamlining internal operations by partnering with colleagues to elevate internal processes and Standard Operating Procedures.
  • Identified prospective buyer requirements and executed extensive market research to source and present properties to meet them – drafting and closing contracts.

General Manager

Deep Blue Dive Safari, Inc.
01.2012 - 01.2018
  • Company Overview: Palawan
  • Led streamlined administrative and business operations by defining priorities and building workflows around them to drive growth and client satisfaction.
  • Maintained impeccable internal standards by aligning administrative processes with wider organizational goals and strategies.
  • Provide outstanding end-to-end customer experiences by nurturing trusting relationships, identifying specific needs/goals, and delivering individualized guidance, advice, and support.
  • Applied a data-driven approach to budget creation and tracking to maximize resources and capitalize on opportunities to reduce costs.
  • Optimized the recruitment pipeline to source, onboard, and retain top talent with the potential to deliver the company’s vision.
  • Provided incisive leadership to a dynamic 18-20-person team, including performance oversight, professional development, and delegation of workflows.
  • Prioritized accuracy and efficiency in managing a full administrative workload to include accounting, budgeting, income/expense tracking, and marketing.
  • Record of success in analyzing existing processes and workflows to identify areas of inefficiency and capitalize on opportunities for improvement while enhancing customer reviews.
  • Continuously reviewed key administrative functions to ensure quality standards were maintained and deadlines were met.

Divemaster / Team Leader

Expedition Fleet Tubbataha
01.2010 - 01.2012
  • Company Overview: Palawan
  • Organizing, conducting, and supervising recreational diving activities, both shore and boat-based.
  • Assisting instructors in conducting training programs and activities for certified divers.
  • Briefing divers on the layout and points of interest of a dive site.
  • Checking divers into and out of the water from a boat at the shore entry point.
  • Assist with Discover Scuba Diving Programs and Diver safety and risk management.

Operational Manager

Tapas Restaurant
01.2009 - 01.2011
  • Company Overview: El Nido, Palawan
  • Recruiting, training, and supervising staff.
  • Streamlined daily operations to enhance service efficiency and customer satisfaction.
  • Ensuring compliance with licensing, hygiene, health, and safety legislation.
  • Making improvements to the business operations and developing.
  • Analyzed operational processes, identifying areas for improvement and implementing solutions.
  • Improved team productivity through effective communication, training, and performance evaluation.
  • Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.

Education

Bachelor of Science - Hotel and Restaurant Management

01.2007

Skills

  • High-level Administrative Management
  • Office Leadership & Operational Planning
  • Detail & Deadline-oriented
  • Customer Service & Client Engagement
  • Problem-solving & Solution Development
  • Process Management & Improvement
  • Strategic Planning & Scheduling
  • CRM and Data Management
  • Planning, Organization & Prioritization
  • Communications & Relationship Building
  • Collaboration & Teamworking
  • Fully Computer Literate

LANGUAGES

English (Fluent)
Spanish (Basic)
Starting to study Flemish

Timeline

Dive Instructor

PADI Dive Instructor
01.2024 - Current

Real Estate Advisor

The Keyes Company
01.2018 - 01.2023

General Manager

Deep Blue Dive Safari, Inc.
01.2012 - 01.2018

Divemaster / Team Leader

Expedition Fleet Tubbataha
01.2010 - 01.2012

Operational Manager

Tapas Restaurant
01.2009 - 01.2011

Bachelor of Science - Hotel and Restaurant Management

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Diana Calzadilla