Diana Balolong
Area Team Leader
Pangasinan/La Union/Baguio
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Managerial position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Area Team Leader
Quanta Paper Marketing Inc
02.2020 - Current
- Encouraged career advancement, educating employees on potential career paths, identifying development needs for team members and recommending promotions where applicable.
- Trained team thoroughly in operational duties, supporting completion of required onboarding modules and developing consistency in customer service and support.
- Documented and applied disciplinary actions, providing ample opportunities for employee growth and development.
- Demonstrated clear communication with team members in organization, providing precise direction and task specificity.
- Provided courteous, friendly and expeditious service to customers and associates and modeled teamwork and collaboration for employees.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Sales Supervisor
Men2 Marketing
08.2017 - 12.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales data to set quotas and assess potential areas of growth.
Sales Supervisor
Pronto Marketing Services Inc
06.2015 - 07.2017
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Constructed displays and signs to promote specified products and sales promotions.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Sales Supervisor
Golden Abc
05.2007 - 05.2015
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted exceptional customer service by engaging clients on sales floor.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Vocational - Computer And Information Sciences
AMA CLC
Pangasinan 06.2024 -
Skills
Mentoring
Shift Scheduling
Complaint Resolution
Team Supervision
Work Planning
Client Service
Client Support
Problem-Solving
Staff Training
Account Management
Leading Team Meetings
SMART Goals
Work Planning and Prioritization
Key Performance Indicators
Timeline
Vocational - Computer And Information Sciences
AMA CLC
06.2024 -
Area Team Leader
Quanta Paper Marketing Inc
02.2020 - Current
Sales Supervisor
Men2 Marketing
08.2017 - 12.2019
Sales Supervisor
Pronto Marketing Services Inc
06.2015 - 07.2017
Sales Supervisor
Golden Abc
05.2007 - 05.2015