Diana Almocera
Administrative Support | Customer Service PRO
Antipolo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A detail-oriented administrative assistant with experience in customer service, data entry, and office management.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Freelance Customer & Admin Support
Diana's Virtual Assistance Services
08.2023 - Current
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Support Ambassador| Floor Support
TDCX Philippines
10.2021 - 08.2023
- Customer support for a hospitality account, handling inbound calls and resolving customer inquiries and technical issues related to reservations and the platform
- Consistently ranked as a top agent, achieving high customer satisfaction ratings and exceeding performance goals through excellent customer service
- Served as Floor Support for 9 months (May 2022 - February 2023), providing training and support to fellow ambassadors and contributing to the team's ranking as number 1 across vendors
- Subject Matter Expert (May - July 2023)
Technical Support Representative
Teleperformance Inc
02.2021 - 08.2021
- Advanced technical support for telecommunications and television cable accounts, resolving customer inquiries and technical issues promptly and professionally
- Assisted customers with setting up and troubleshooting their equipment and services
- Utilized the company's customer relationship management (CRM) software to log customer interactions and maintain accurate records.
Administrative Assistant
Christ's Commission Foundation
06.2018 - 02.2021
- Provided administrative support for a non-profit organization, including updating weekly reports on organizational status, gathering data, and consolidating financial reports
- Ensured that the organization met its annual budget, handling petty cash and purchasing reports
- Coordinated events, from planning to execution, and monitored their success
- Maintained organized and accurate records through the efficient filing of data.
Education
BS Education Major in Filipino -
06.2013 - 05.2017
Skills
Data Entry
Computer Skills
Data Organization
Records Management
Research
Scheduling
Database Management
Office Administration
Customer Service
Timeline
Freelance Customer & Admin Support - Diana's Virtual Assistance Services
08.2023 - Current
Support Ambassador| Floor Support - TDCX Philippines
10.2021 - 08.2023
Technical Support Representative - Teleperformance Inc
02.2021 - 08.2021
Administrative Assistant - Christ's Commission Foundation
06.2018 - 02.2021
Polytechnic University of the Philippines - BS Education Major in Filipino,
06.2013 - 05.2017