Diana Agrimor
Solano
Summary
I am driven to thrive in a dynamic environment that fosters growth and excellence. My aspiration is to secure a position that not only offers personal satisfaction and avenues for self-development but also enables me to contribute effectively to the objectives of the organization. My focus is on aligning my personal ambitions with the company's goals, creating a mutually beneficial relationship where I can leverage my skills to drive success.
Overview
10
10
years of professional experience
Work History
Early Careers & Campus Coordinator
Alexander Mann Solutions
01.2021 - Current
- Expertly manage ATS to maintain high data integrity, ensuring all recruitment activities and candidate statuses are accurately recorded.
- Collaborate with Recruiters and Hiring Managers to gather comprehensive role requirements, infusing discussions with industry best practices.
- Maintain proactive communication with the Client Services team to align on recruitment needs and share updates on candidate progress.
- Update ATS with candidate feedback from Client Services, efficiently managing talent pools and candidate rejections.
- Achieve and uphold service level agreements and performance targets, promptly addressing any supply or effectiveness issues.
- Actively participate in team meetings, offering valuable insights and feedback.
- Continuously expand sourcing expertise through participation in training and coaching sessions.
College Instructor
Aldersgate College, Inc.
01.2024 - 05.2024
- Spearhead academic instruction within the Hospitality and Tourism Cluster at the College of Business Management and Accountancy, ensuring rigorous adherence to the designated syllabus and class schedules.
- Provide mentorship as the advisor for the Junior Hospitality Management Association, steering students towards successful engagement in extracurricular and co-curricular activities.
- Fulfill the role of Alumni Coordinator for the Hospitality and Tourism Cluster, fostering strong connections and continuous support among graduates.
Social Insurance Assistant I
Philhealth
01.2022 - 01.2023
- Expertly managed account information for diverse clients in both private and public sectors as a Social Insurance Assistant.
- Ensured strict compliance with Philhealth premium contributions, safeguarding employer and employee interests.
- Conducted thorough investigations into non-compliant accounts, efficiently generating reports and issuing prompt billings.
- Skillfully processed account closures, ensuring the collection of outstanding arrears to maintain compliance standards.
- Provided exceptional client support by addressing inquiries related to Philhealth benefits, programs, and current policies.
Consultant – Social Media Photographer
Office of the Provincial Governor
01.2020 - 01.2021
- Facilitated daily operations for the Governor's office, including virtual meeting coordination and event documentation.
- Managed and curated engaging content for social media platforms to inform and connect with the province's constituents.
- Executed video production, from shooting to post-production, for high-impact social media content.
- Conducted thorough investigations into constituent grievances and issues surfaced on social media, delivering accurate reports to the Governor.
Human Resource Virtual Assistant
Storm Media Ltd.
01.2017 - 01.2018
- Streamlined HR operations by addressing backlogs during peak holiday season, enhancing organizational efficiency.
- Successfully recruited candidates for chat support roles, effectively filling critical vacancy slots.
- Managed meticulous filing and record-keeping for employee documentation, ensuring compliance and organization.
CSR/Supervisor
Teleperformance Phils.
01.2015 - 01.2017
- Expertly handled customer inquiries, ensuring first-contact resolution and fostering customer loyalty.
- Spearheaded agent support projects, enhancing product knowledge and ensuring adherence to compliance and quality standards.
- Analyzed KPIs to identify performance gaps, implemented strategic measures, and successfully met team objectives.
Talent Acquisition Assistant
Infosys BPO
01.2015 - 08.2015
- Expertly source potential agents through diverse channels including Employee Referral Programs, Job Portals, Career Fairs, and University Partnerships.
- Efficiently manage candidate communications, ensuring timely notifications for assessments and interviews.
- Perform preliminary screenings to verify candidate qualifications and suitability for roles.
- Provide seamless support to interviewers, enhancing the efficiency of the recruitment process.
- Diligently verify selected candidates' documentation in preparation for job offers.
- Act as a primary liaison for candidate inquiries, delivering comprehensive and clear information.
- Facilitate coordination between training teams and operations for Communication Skills Assessments and final interviews.
- Execute thorough background checks for Support and Leadership roles, ensuring compliance before onboarding.
- Maintain meticulous records, tracking sourcing and recruitment activities across daily, weekly, and monthly reports.
Education
Master in Management - International Tourism and Hospitality
Philippine Christian University
02.2025
Bachelor of Science - Tourism Management
Aldersgate College, Inc.
06.2020
Skills
- Excellent written and oral communication skills
- Client management
- Customer service
- Decision-making
- Problem-solving
- Analytical skills
- Attention to detail
- Team player
- Multitasking
- Service-focused
- Customer-focused
- Recruitment strategies
- Calendar management
- Data entry
- Document management
Technical Skills
Foundational Skills:
- Proficient in Windows/macOS
- Expertise in Microsoft Office Suite/Google Workspace (Word, Excel, PowerPoint, etc.)
- Strong internet and networking skills
- Effective data management and file organization skills
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with the team, clients and other stakeholders.
Timeline
College Instructor
Aldersgate College, Inc.
01.2024 - 05.2024
Social Insurance Assistant I
Philhealth
01.2022 - 01.2023
Early Careers & Campus Coordinator
Alexander Mann Solutions
01.2021 - Current
Consultant – Social Media Photographer
Office of the Provincial Governor
01.2020 - 01.2021
Human Resource Virtual Assistant
Storm Media Ltd.
01.2017 - 01.2018
CSR/Supervisor
Teleperformance Phils.
01.2015 - 01.2017
Talent Acquisition Assistant
Infosys BPO
01.2015 - 08.2015
Master in Management - International Tourism and Hospitality
Philippine Christian University
Bachelor of Science - Tourism Management
Aldersgate College, Inc.
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