Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Diamond Supnet Kelsch

Diamond Supnet Kelsch

Investment Contract Analyst / Virtual Assistant / Legal Researcher / Collections Specialist / Customer Support Associate
Baguio City,Philippines

Summary

Organized Collections Specialist, Virtual Assistant, Administrative Professional, Bookkeeper, Legal Researcher Investment Contract Analyst dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 10 years of experience providing quality administrative support to clients.

Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. Offers excellent communication, planning and prioritization skills demonstrated through a years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.

Overview

10
10
years of professional experience
13
13
years of post-secondary education
6
6
Certifications
3
3
Languages

Work History

Customer Operations Specialist / Investment

Aumni.ph
02.2021 - Current
  • Data entry and Summarization of International Tech Investment Contracts
  • In charge of conducting investment contracts audits, analysis, & summaries for a business analytics app for private equity and venture capital firms.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.

CollectIon Specialist and Turnover Specialist

SFBC / Livable
07.2019 - 01.2021

Turnover Functions

  • Processes move outs and move-ins of tenants and property managers into the Livable Admin app
  • Processes final estimate charges of tenants
  • Documenting such move ins in the appropriate sheets or documentation tools
  • Creation of Building Profiles in Admin Livable Portal
  • Monthly and weekly audit of CDRs of Property Management Groups for reports of move-ins and move-outs
  • Monitor tenant accounts to identify overdue balance;

Collection Specialist

  • Contact tenants and clients to arrange debt payoffs, and keep accurate records and report on collection activity.
  • Investigate historical data for each or bill, take actions to encourage timely debt payments and resolve billing and customer credit issues.
  • Collect customer payments in accordance with payment due dates and identify issues attributing to account delinquency and discuss them with management.
  • Process payment online and over the phone.
  • Update account status records and collection efforts.
  • Report on collection activity and accounts receivable status.
  • Maintains database by entering new and updated customer account information.
  • Endorse a tenant’s account to a third-party collection agency when necessary.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls to meet demands of busy group.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Maintains customer confidence and protects operations by keeping all information confidential.
  • Used impromtu and scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Tools used: Aptly, Asana, Zendesk, Google Sheets, Docs, Appfolio, Slack, Google Hangouts. Hubspot, Slybroadcast

Investment ContractAnalyst / Management Accountant

Fullsuite / Offshore Concept Consulting Inc
Baguio
04.2019 - 07.2019
  • Data entry and Summarization of International Tech Investment Contracts

Management Accountant / Business Operations of client of FullSuite Teetalk.ph

  • Xero Certified
  • Prepares monthly remittances SSS, Philhealth and Pagibig for clients
  • Checks for discrepancies for the deductions made by payroll regarding government remittance
  • Knowledge of R3 Genarator of SSS and EGOV to pay for government remittances
  • Paying HDMF online using China Bank converter
  • Processed SSS maternity benefits for employees and validation of their computations
  • Tax Filing monitoring; File monthly taxes for clients
  • Upload bills and invoices and bank statements through XERO and process bank reconciliation for such statements .
  • Do petty cash liquidation
  • Process TIN numbers, and HDMF numbers of new employees
  • Processes SALES INVOICES receipt application for BIR (Authority to Print)

Online IELTs Essay Editor

English Partners
03.2018 - 07.2018
  • Provides students with corrections as to grammar, coherence, task response, and lexical range
  • Rewrite paragraphs or essay in case discussion is off topic
  • Give feedbacks and opinion using comments of Microsoft office for each correction
  • Make uses of track changes
  • Assigned lessons and corrected homework.
  • Exercised discretion when handling confidential student and staff profiles.
  • Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
  • Multitasked and prioritized student assignments to meet strict deadlines and last-minute requests.
  • Maintained accurate files of assessment results, graded assignments and student work.

Virtual Assistant / Leads Generalist / Data Researcher (KEMP)

Karitsu Inc
05.2012 - 01.2018
  • Search for businesses and their respective contact details as through email, addresses, linkedin, and contact persons
  • Organizing and Verifying Email Contacts using certain tools: Hubspot, Hunter, Getmail, Rocketreach
  • Prepare, compile and sort documents for data entry check source documents for accuracy
  • Verify data and correct data when necessary
  • Obtain further information for incomplete documents
  • Update data and delete unnecessary files combine and rearrange data from source documents where required
  • Enter data from source documents into prescribed computer database, files and forms
  • Transcribe information into required electronic format
  • Check completed work for accuracy
  • Store completed documents in designated locations
  • Maintain logbooks or records of activities and tasks
  • Respond to requests for information and access relevant files
  • Produced highly accurate internal and external letters and memoranda.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Composed and proofread memos, letters and reports to verify error-free communication.

Virtual Assistant

Protectplus Insurance Brokerage
01.2016 - 12.2016
  • Emplyoyer:Shaye Wasserman
  • Prepares and researches on the different insurance plans for travelling domestically and internationally
  • Edits company’s site to provide the different data for the different insurance plans
  • Remind owner of various bugs or problems encountered when using the site o prepare, compile and sort documents for data entry
  • Check source documents for accuracy o verify data and correct data where necessary o check completed work for accuracy.

Legal Researcher / Legal Assistant

Independent Client
, San Francisco
01.2015 - 01.2016
  • Prepares legal complaint of client
  • Negotiate with client to tell the truth about their cases, and not withhold information in order to write the correct and legal complaint
  • Write possible defense of actions.
  • Established relevant black letter law by researching statutes and codes to case jurisdiction.
  • Conducted interviews with clients and witnesses to establish and verify key case information.
  • Researched, wrote and filed all motions, writs and briefs for each case.
  • Interpreted laws, rulings and regulations for individuals and businesses.
  • Explained available courses of action and possible repercussions of cases to clients.
  • Apprised client of potential risks and costs associated with each course of action.
  • Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases.
  • Analyzed probable outcomes of cases using knowledge of legal precedents.
  • Interviewed witnesses and gathered public record research relevant to each case.
  • Drafted motions, petitions and waivers.
  • Researched and wrote contracts, agreements and proposals.
  • Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.

Online Writer / Business, Lega,Academic Researcher

Independent Client
01.2012 - Current
  • Assignment, Legal, Academic Researcher
  • Business and General Researcher
  • Gathered and organized information for research purposes.
  • Designed and executed study approaches.
  • Led special projects through effective emergency resolution by diminishing obstacles and saving time.
  • Performed research into study topics to increase knowledge and ability to provide valuable contributions.
  • Prepared fact sheets, tables and graphs to summarize research results.
  • Interpreted and analyzed research data to draw conclusions on outcomes.
  • Performed routine data analysis to correct and verify data entry.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Education

High School Diploma -

Saint Mary's Integrated School Incorporated
Sta. Maria Pangasinan
06.2003 - 04.2006

Bachelor of Arts - Political Science

Saint Louis University
Baguio City
01.2006 - 01.2010

Bachelors of Law -

Saint Louis University
Baguio
01.2010 - 01.2012

J.D. - Law

University of Baguio
01.2012 - 01.2016

Skills

    Human resource laws

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Software

Slack

Google Sheets and Drive

Google Tools

Microsoft Office

Asana

Hubspot

Canva

Slybroadcast

Linkedin

Zendesk

IOS Apps

Windows Software

Certification

The Filipino Worker and The Constitution by: Atty. Cesario A, Azucena Career Forum: University of Baguio

Timeline

Forum on Campaign Finance Monitoring University of the Philippines

08-2021

Customer Operations Specialist / Investment

Aumni.ph
02.2021 - Current

SSS Seminar: Contribution Penalty Condonation Program, New AMS Billing, Expanded Maternity Benefits Law, SSS Updates and others, : 3rd floor, SSS Building, Harrison Rd., Baguio City.

07-2019

CollectIon Specialist and Turnover Specialist

SFBC / Livable
07.2019 - 01.2021

Investment ContractAnalyst / Management Accountant

Fullsuite / Offshore Concept Consulting Inc
04.2019 - 07.2019

Online IELTs Essay Editor

English Partners
03.2018 - 07.2018

Virtual Assistant

Protectplus Insurance Brokerage
01.2016 - 12.2016

Legal Researcher / Legal Assistant

Independent Client
01.2015 - 01.2016

Virtual Assistant / Leads Generalist / Data Researcher (KEMP)

Karitsu Inc
05.2012 - 01.2018

Online Writer / Business, Lega,Academic Researcher

Independent Client
01.2012 - Current

J.D. - Law

University of Baguio
01.2012 - 01.2016

Bachelors of Law -

Saint Louis University
01.2010 - 01.2012

Voter’s Education on Automated Election: Saint Louis University, November 9, 2009

11-2009

2Nd Annual Conference of Criminology and Political Science Students of the Philippines: AFP, Camp Aguinaldo, Manila

09-2009

Human Security Act: It’s Impact on the youth: CCA, Saint Louis University

01-2008

Bachelor of Arts - Political Science

Saint Louis University
01.2006 - 01.2010

High School Diploma -

Saint Mary's Integrated School Incorporated
06.2003 - 04.2006
Diamond Supnet KelschInvestment Contract Analyst / Virtual Assistant / Legal Researcher / Collections Specialist / Customer Support Associate