Di-an Bleath Villarin
Mandaue City
Summary
Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.
Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into new field where these strengths are applicable.
Overview
15
15
years of professional experience
Work History
Team Leader
Sykes Asia, Inc
02.2014 - 09.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Oversaw quality control measures, maintaining high standards for all project outputs.
Financial Services Representative
Sykes Asia, Inc.
01.2006 - 02.2014
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Facilitated resolution of complex client inquiries, ensuring high level of service and client trust.
- Analyzed client feedback to identify areas for service improvement, leading to enhanced client satisfaction rates.
- Led training sessions for new hires on financial products and services, enhancing team knowledge and performance.
Billing Service Representative
Sykes Asia, Inc.
05.2004 - 01.2006
- Automated routine tasks within the billing system, increasing efficiency while minimizing manual input errors.
- Served as the primary contact point for client inquiries regarding billing issues, providing efficient solutions that strengthened customer relationships.
- Researched and resolved billing discrepancies to enable accurate billing.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor Of Science In Business Administration - Management
Silliman University
Dumaguete City, Negros Oriental05.2004
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Team supervision
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Complex Problem-solving
- Goal setting
- Overseeing daily activities
Timeline
Team Leader
Sykes Asia, Inc
02.2014 - 09.2019
Financial Services Representative
Sykes Asia, Inc.
01.2006 - 02.2014
Billing Service Representative
Sykes Asia, Inc.
05.2004 - 01.2006
Bachelor Of Science In Business Administration - Management
Silliman University
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