Dhanna Rose Seraspe
Client Service Analyst
QUEZON CITY
Summary
Proven Client Service Analyst with a track record of enhancing client satisfaction and retention at Transworld Systems Inc. Leveraged strong analytical skills and customer service excellence to resolve complex issues, improving loyalty. Skilled in Microsoft Office and adept at multitasking, consistently delivering results under pressure.
Overview
5
5
years of professional experience
Work History
Client Service Analyst
Transworld Systems Inc
06.2022 - 10.2024
- Improved client satisfaction by providing timely and accurate responses to inquiries.
- Maintained issues logs and prepared periodic reports based on data.
- Resolved complex account issues for clients, ensuring a high level of satisfaction and retention.
- Assisted in the development of training materials to enhance new hire onboarding and ongoing staff education.
- Developed strong relationships with clients through exceptional communication skills and personalized service.
Teacher
St. Alloysius Gonzaga Integrated School of Cavite,
04.2020 - 12.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Customer Service Representative
Optum, UnitedHealth Group
06.2019 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Teaching
University of The East
Recto Metro Manila 04.2001 -
Skills
Strong analytical skills
Timeline
Client Service Analyst
Transworld Systems Inc
06.2022 - 10.2024
Teacher
St. Alloysius Gonzaga Integrated School of Cavite,
04.2020 - 12.2021
Customer Service Representative
Optum, UnitedHealth Group
06.2019 - 01.2020
Bachelor of Science - Teaching
University of The East
04.2001 -
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