Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
DHANIELYN E. ENRIQUEZ

DHANIELYN E. ENRIQUEZ

Imus

Summary


Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Multitasking abilities, balancing efficiency with a friendly, professional attitude. I bring versatility and dedication to every shift.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Estanislao Gen. Upholstery Manufacturer
02.2024 - 04.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Customer Service Representative

Casino, PAGCOR
01.2023 - 01.2024
  • Responded to customer inquiries and resolved complaints via live chat, phone, and email
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service

AEON Fantasy Group Philippines INC . ( KIDZOONA )
02.2021 - 04.2023
  • Provided front-line support to customers and ensured a safe and welcoming environment
  • Addressed parent and child concerns promptly and professionally
  • Monitored play area and enforced safety guidelines
  • Handled customer transactions and inquiries at the reception area

Cashier

San Roque Supermarket
08.2019 - 01.2021
  • Processed customer payments and issued accurate receipts
  • Handled cash, card, and coupon transactions efficiently
  • Maintained a clean and organized checkout area
  • Delivered courteous and prompt service during high-traffic hours

Inspector ( Production Operator )

International Precision Assemblies, Inc. Plant 3
09.2018 - 06.2019
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Managed multiple concurrent projects successfully while adhering strictly to deadlines.

Education

Imus National High School
01.2017

undefined

Toclong Elementary School
01.2011

Skills

  • Adaptability & Patience
  • Attention to Detail
  • Time Management
  • Customer service
  • Team leadership
  • Operations management
  • Decision-making
  • Multitasking and organization

Languages

English
Advanced (C1)

Timeline

Assistant Manager

Estanislao Gen. Upholstery Manufacturer
02.2024 - 04.2025

Customer Service Representative

Casino, PAGCOR
01.2023 - 01.2024

Customer Service

AEON Fantasy Group Philippines INC . ( KIDZOONA )
02.2021 - 04.2023

Cashier

San Roque Supermarket
08.2019 - 01.2021

Inspector ( Production Operator )

International Precision Assemblies, Inc. Plant 3
09.2018 - 06.2019

undefined

Toclong Elementary School

Imus National High School

Similar Profiles

CREATE PROFILE
DHANIELYN E. ENRIQUEZ