Dhaniel Khaye Cañete
Ormoc City, Province Of Leyte
Summary
Dedicated and customer-focused professional with 7+ years of experience in customer service and client interaction. Proven ability to handle high-volume transactions, resolve customer concerns efficiently, and deliver excellent service that enhances customer satisfaction and loyalty.
Strong communication and problem-solving skills with the ability to remain calm and professional in a fast-paced environment. Seeking a Customer Service Representative role where I can contribute to delivering high-quality support through phone, chat, or email.
Overview
10
10
years of professional experience
Work History
Sr. Sales Assistant
Instyle Brands Inc.
02.2023 - Current
- Managed customer inquiries, providing tailored product recommendations to enhance satisfaction.
- Developed and maintained strong relationships with clients, ensuring repeat business and loyalty.
- Assisted in training new sales team members on product knowledge and sales techniques.
- Implemented inventory management processes to improve stock accuracy and availability.
Call Center Sales Representative
Mebs
01.2022 - 01.2023
- Delivered exceptional customer service, effectively addressing inquiries and resolving issues.
- Utilized CRM software to track sales leads and manage customer interactions efficiently.
- Conducted product demonstrations, showcasing features and benefits to enhance customer understanding.
- Collaborated with team members to develop effective sales strategies and improve overall performance.
Crew Trainer
Redboots Ventures Inc.
09.2016 - 01.2021
- Instructed new crew members on essential operational procedures and safety protocols to enhance workplace efficiency and safety compliance.
- Developed structured onboarding documentation to facilitate effective training processes and enhance learner experience.
- Designed and executed performance evaluation processes to optimize crew operational effectiveness.
- Cultivated a supportive environment for junior staff, promoting skill enhancement and collaborative teamwork.
Education
Secondary Education
Eastern Visayas State University
Ormoc City, Province Of Leyte, Philippines06-2021
Skills
- Customer service
- Conflict resolution
- Complaint handling
- Active listening
- Customer satisfaction measurement
- Data entry
Languages
English
Intermediate (B1)
Timeline
Sr. Sales Assistant
Instyle Brands Inc.
02.2023 - Current
Call Center Sales Representative
Mebs
01.2022 - 01.2023
Crew Trainer
Redboots Ventures Inc.
09.2016 - 01.2021
Secondary Education
Eastern Visayas State University