Dhale Cyril Commandante

• Daily Service Documentation:
  - Record detailed descriptions of customer-reported issues and requested services.
  - Input service data into the company's management system promptly.
  - Ensure all service entries are complete and accurate for technician reference.
• Invoice Generation:
  - Create detailed invoices for each service write-up, including labor, parts, and additional charges.
  - Verify pricing and ensure all services are billed correctly.
  - Review invoices for accuracy before finalizing and sending to customers.
• Collaboration with Technicians:

- Relay customer concerns and service requests to the technical team.

- Clarify service details and ensure technician understanding of customer needs.

- Update service records based on technician feedback and completed work.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.

• Rental Property Monitoring:
  - Regularly check and update listings for rental properties.
  - Ensure property details are accurate and up-to-date.
  - Coordinate with the team to make necessary adjustments to listings.
• Client Communication for Appraisals:
  - Initiate calls to potential clients to schedule property appraisals.
  - Provide information about the appraisal process and benefits.
  - Maintain a professional and courteous demeanor during all interactions.
• Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
• Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.

• Assist in planning a program event calendar based on the Sales Department Requirements
• Coordinates with vendor, contractors and partners across the region
• Develops project budgets and monitors expenditures
• Negotiated contracts with outside providers to optimise customer service and minimise costs.
• Performs other related duties as assigned.
• Planned routine operations and special projects under direction of operations manager.
• Managed database and spreadsheet updates, entering client and operational data to support traceability.
• Reviewed and reconciled expense reports to reimburse team members for project expenditures.

• Communicating with customers, making outbound calls to potential customers
• Monitoring of Monthly Sales Report
• Project Pipelines and creations of Client Data bank/base
• Provides support to Sales Engineers through admin works.

• Greet clients and visitors with a positive, and helpful attitude
• Answering phones in a professional manner
• Assisting colleagues with administrative tasks
• Sorting and distributing mail
• Interacting with customers inquiries

• Studied metrics to gain insight, latest trends and best practices, maintaining social media quality standards.
• Designed new and innovative social media strategies and campaigns to raise brand awareness, gain more followers and increase ROIs.
• Created company pages in various social media platforms to increase visibility and exposure, delivering daily content.
• Conducted research to determine target demographics, platform and brand messaging to provide best results in social media practices.
• Engaged with customers on social media by addressing queries and concerns to establish roster, build rapport and provide continued support.