Dhaiza Lyn Castillo
Sampaguita Mabini Batangas
Summary
Polished Dispatcher with fantastic customer service and collaboration skills. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher.
Overview
11
11
years of professional experience
Work History
Logistics Associate
Vibal Group Inc.
10.2024 - Current
- Monitors and fulfills all delivery requests from Vibal’s online shopping platform through the Marketing department
- Assists in DepEd and Private Delivery documentation verification
- Ensures that all DepEd and Private documents are complete from forwards/deliveries
- Receives and processes employee and/or interdepartmental requests
- Assembles and fills orders to be shipped to customers
- Prepare all shipping documentation
- Review all orders to determine if they are picked correctly
- Ensure warehouse/equipment is maintained on a regular basis
- Ensure that all relevant procedures and processes are followed and adhered to in line with the Company’s procedures and requirements
- Deliver the product to the customer on time, every time using appropriate methods
- Ensure that internal delivery processes are adhered to support dispatch time windows
- Lead follow up and resolve Customer concerns
- Monitor and review operational methods to facilitate both qualitative and quantitative improvements within the operation whilst ensuring continuous customer service
Logistics Dispatcher
ActivAsia Inc.
06.2018 - 06.2020
- Maintained updated and detailed records of calls in physical and electronic database
- Directed dispatching, routing, and tracking of Riders
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
- Tracked delivery progress to identify possible delays and provide real-time updates to customers
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
- Minimized cost of operations by optimizing routes for drivers to align with budget
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials
- Generated reports to track deliveries and maintain proper records and documentation
Logistics Dispatcher
South Sea Development Corp.
08.2017 - 06.2018
Coordinator
Allied Regency Arrastre & Stevedoring Services Inc.
06.2015 - 08.2017
Admin Assistant
Felpet Manpower and General Services Inc.
09.2014 - 06.2015
Education
Bachelor of Science - Information Technology
University of Batangas
Batangas City, Batangas06-2014
Skills
- Tracking tasks
- Work order entry
- Team collaboration
- Call center environments
- Trucking dispatching
- Quality assurance
- Staff Development
- Documentation and paperwork
- Customer Relations
- Relationship building
- Freight forwarding
- Telephone etiquette
- Local area knowledge
- Escalation of issues
- Logistical operations
- Warehousing environments
- Dispatching field personnel
- Updating logs
- Logistics Management
Languages
English
Tagalog
Trainings And Seminars
Computer Hardware Servicing NCII Passer, National Certificate Level II, Tesda
Personal Information
- Age: 31
- Date of Birth: 11/29/93
- Gender: Female
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Logistics Associate
Vibal Group Inc.
10.2024 - Current
Logistics Dispatcher
ActivAsia Inc.
06.2018 - 06.2020
Logistics Dispatcher
South Sea Development Corp.
08.2017 - 06.2018
Coordinator
Allied Regency Arrastre & Stevedoring Services Inc.
06.2015 - 08.2017
Admin Assistant
Felpet Manpower and General Services Inc.
09.2014 - 06.2015
Bachelor of Science - Information Technology
University of Batangas
Similar Profiles
Earl Lean RamosEarl Lean Ramos
Game Development Supervisor at Vibal Group Inc.Game Development Supervisor at Vibal Group Inc.
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
Emmanuel G. FreemanEmmanuel G. Freeman
Project Manager at Group Fitness Challenge, 325th Medical GroupProject Manager at Group Fitness Challenge, 325th Medical Group