Deza May Ignacio
Assistant Bank Manager
Dumaguete, Province of Negros Oriental
Summary
Accomplished Assistant Branch Manager with a proven track record at Bank of the Philippine Islands, enhancing customer satisfaction and team retention through effective relationship building and staff management. Skilled in banking and account management, significantly contributed to operational excellence and client service improvements.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Assistant Branch Manager
Bank of the Philippine Islands
Dumaguete City
2013.04 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering positive work environment that led to higher retention rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Customer Sales Associate
Robinsons Bank
Dumaguete City
2010 - 2012
- Provided customers with product and service information.
- Handled account openings, processed loan applications, wire
transfer, bills payment and other sundry transactions. - Maintained clients' good financial relationship with the bank.
- Practiced confidentiality at all cost in dealing with client's account
information and banking transactions.
Education
Associate of Science - Management Accounting
St Paul University Dumaguete
Dumaguete, Province Of Negros Oriental, Philippines 2001.04 -
Skills
Relationship building and management
Certification
Trust Officers Association of the Philippines
Timeline
Assistant Branch Manager
Bank of the Philippine Islands
2013.04 - Current
Associate of Science - Management Accounting
St Paul University Dumaguete
2001.04 -
Customer Sales Associate
Robinsons Bank
2010 - 2012
Trust Officers Association of the Philippines
Quickbooks Certified
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