DEXTER JOHN ANCIANO

• MS SQL: performing data fixes and applying patches
• Creating, scheduling, and managing SQL jobs
• Rebuilding and optimizing SQL databases
• Monitoring database performance and integrity
• Executing backup and restoration processes
• Commvault SQL database monitoring and restoration
• IIS administration
• i21 Application administrator
• Ensuring clear communication and thorough documentation of incidents and resolutions
• Managing problem investigations and coordinating ticket escalation processes to higher tiers when required
• Maintaining service standards and ensuring SLA compliance for critical issues
• Administering identity and access management, including user provisioning and security controls
• Providing Azure administration and server support for cloud‑based environments
• Mentoring junior IT engineers, guiding them through troubleshooting processes and best practices

• Receiving and managing complex support requests and incident tickets escalated from L1
• Analyzing and resolving advanced IT issues across systems, networks, and applications
• Ensuring clear communication and thorough documentation of incidents and resolutions
• Managing problem investigations and coordinating ticket escalation processes to higher tiers when required
• Maintaining service standards and ensuring SLA compliance for critical issues
• Administering identity and access management, including user provisioning and security controls
• Acting as network and systems administrator for escalated infrastructure issues
• Providing Azure administration and server support for cloud‑based environments
• Mentoring junior IT engineers, guiding them through troubleshooting processes and best practices

Plays a vital role in keeping an organization's technology running smoothly. Here's a breakdown of my key responsibilities:

• Analyzing and resolving complex IT issues
• Network and Server Management
• Ensuring clear communication and thorough documentation
• Handling problem management and ticket escalation processes
• Maintaining service standards and SLA compliance
• Managing identity and access controls
• Administering networks, systems, and servers
• Performing SQL data fixes and patches on test and live databases
• Performing SQL jobs creation
• Performing SQL backup and restoration of corrupted databases
• Monitoring corporate IT infrastructure for performance and security
• Mentoring junior IT engineers to build team capability

Acts as the second line of defense in an IT support team, handling more complex technical issues than those tackled by L1 specialists. Key responsibilities include:

• Receiving and managing support requests and incident tickets
• Analyzing and resolving complex IT issues
• Ensuring clear communication and thorough documentation
• Handling problem management and ticket escalation processes
• Maintaining service standards and SLA compliance
• Managing identity and access controls
• Administering networks, systems, and servers
• Performing SQL backup and restoration of corrupted databases
• Monitoring corporate IT infrastructure for performance and security
• Mentoring junior IT engineers to build team capability