Time Matters
Dexter Job Uy
Paralegal
Davao City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work History
Paralegal
Florida Law Firm
Tampa
07.2023 - Current
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Prepared legal briefs, motions, and pleadings.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Edited and proofread legal documents to verify accuracy.
- Researched statutes, decisions, legal articles, and codes.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
Court Decongestion Officer
Supreme Court Of The Philippines RTC Branch 61 Davao Del Sur
Digos City
06.2022 - 07.2024
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Drafted Court decisions , Resolutions and Court Orders
- Managed Court calendar
- Liaise with Court clients and counsels
Paralegal
Presidential Management Staff
Davao City
07.2018 - 05.2022
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Prepared legal briefs, motions, and pleadings.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Monitored changes in laws, regulations and other legal matters to keep compliant with requirements.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases
- Edited and proofread legal documents to verify accuracy.
- Researched statutes, decisions, legal articles, and codes.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
Team Manager
VXI Global Holdings Inc.
Davao City
01.2013 - 08.2016
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance on [Timeframe] basis and coached and trained [Number] team members, increasing quality of work and employee motivation.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Implemented training programs to maximise team member development and potential.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Facilitated meetings to communicate team performance goals and results.
- Established and maintained performance, quality and service standards for professional customer care.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Developed performance measurement strategies, identifying areas for improvement.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Representative/Technical Support Representative
Convergys
Cebu City
01.2008 - 05.2011
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
J.D. - Law
Cor Jesu College of Law
Digos City 06.2017 - 05.2020
Bachelor of Science - Biology Major in Cell Biology
University of The Philippines in Mindanao
Davao City 06.1999 - 05.2005
Skills
Proficient in MS Office
undefinedSoftware
Timeline
Paralegal
Florida Law Firm
07.2023 - Current
Court Decongestion Officer
Supreme Court Of The Philippines RTC Branch 61 Davao Del Sur
06.2022 - 07.2024
Paralegal
Presidential Management Staff
07.2018 - 05.2022
J.D. - Law
Cor Jesu College of Law
06.2017 - 05.2020
Team Manager
VXI Global Holdings Inc.
01.2013 - 08.2016
Customer Service Representative/Technical Support Representative
Convergys
01.2008 - 05.2011
Bachelor of Science - Biology Major in Cell Biology
University of The Philippines in Mindanao
06.1999 - 05.2005
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