Dexter Jay Dumag
Cuyapo,Philipphines
Summary
Capable of responding to hotel guest needs in efficient and accurate manner focused on maximum satisfaction. Strong attention to detail, punctual nature and team-focused attitude. Well-versed in housekeeping procedures and adept at promoting guest loyalty.
Energetic and enthusiastic member of domestic staff skilled in housekeeping and multitasking. Tireless in face of continuous household needs and always ready for new assignments. Completes quality work with attention to detail and time management abilities.
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
6
6
years of professional experience
Work History
Housekeeping
Cozy Cove
Baguio City, Philipphines
09.2025 - 11.2025
- Coordinated all front desk and housekeeping duties to improve efficiency.
- Maintained health and safety and housekeeping standards within warehouse environment.
- Responded promptly to special requests from housekeeping team or guests regarding linens or laundry services.
- Collaborated with housekeeping to maintain high standards of cleanliness in rooms and public areas; increased customer satisfaction scores.
- Coordinated with housekeeping staff for efficient workflow management.
- Coordinated with housekeeping and maintenance teams for timely room readiness.
- Collaborated with housekeeping staff to ensure room readiness before guest arrival.
- Collaborated with housekeeping to ensure rooms were ready upon guests' arrival.
- Handled laundry and housekeeping tasks for a clean living space.
Vape shop attendant
Vapors Hub
Pampanga, Philipphines
06.2019 - 09.2024
- Conducted inventory checks weekly to maintain stock levels.
- Implemented visual merchandising standards, enhancing store appearance.
- Provided excellent customer service resulting in repeat patronage.
- Helped customers locate desired items aiding in their shopping experience.
- Monitored store security measures, reducing instances of shoplifting.
- Trained new staff members on store procedures and policies, fostering team efficiency.
- Helped resolve any customer complaints or issues promptly ensuring their satisfaction.
- Assisted customers with product selection, enhancing customer service.
- Demonstrated products to potential customers leading to increased sales.
- Handled customer queries effectively, improving overall customer satisfaction.
- Adhered strictly to health and safety regulations creating a safe shopping environment for all patrons.
- Upheld highest standards of customer service during busy periods such as holidays and sale events.
- Stocked shelves regularly, ensuring product availability.
- Promoted special offers or discounts to increase sales.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Operated cash registers with accuracy and processed cash and card transactions.
- Displayed promotional material on storefronts to attract shoppers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Guided customers to locate products or alternative items.
- Received and processed product returns.
- Carried out active selling from initial customer greeting.
Education
Bachelor of Science - Marine Transportation
Midway Colleges
Cabanatuan09.2023
Bachelor of Science - Hospitality Management
Guagua National Colleges
Guagua09.2021
Skills
Housekeeping
Timeline
Housekeeping
Cozy Cove
09.2025 - 11.2025
Vape shop attendant
Vapors Hub
06.2019 - 09.2024
Bachelor of Science - Marine Transportation
Midway Colleges
Bachelor of Science - Hospitality Management
Guagua National Colleges