Dexter Scott Ramos
Restaurant Manager
Manila
Summary
Highly energetic Manager; successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth. Organized and diligent with excellent written oral and interpersonal communication skills.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Kondwi.ph
Makati
10.2022 - Current
- Coordinate daily restaurant management operations
- Delivering superior food and beverage service and maximizing guest satisfaction
- Responding efficiently and accurately to the guests
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
HORECA Specialist
Destileria Limtuaco Co., Inc, Edsa Balintawak
Quezon City
11.2019 - 10.2022
- Responsible for the development of Business Plan and Sales strategy
- Ensures profitability by analyzing opportunities
- Signing new clients and managing existing clients
- Conducts occular visits to prospected clients
- Develops and executes effective HORECA account-specific marketing and sales programs
- Responsibility to acquire new food and beverage service accounts
- Handled E-commerce; inspects product information, checkout options, to ensure the visial appeal, accuracy and ease of use
- Assists with the promotions such as discounted offers and affordable bulk packages
- Monitors website traffic and clients' reviews to gauge responses to site updates
- Analyze sales-related data to forecast future sales and concomitant stock requirements
- Handled Mobile bar, Events and Reservations
- Welcoming prospected clients, reading and listening to people to determine beverage preferences, making recommendations base on the budget
- Planning existing and/or providing special concoctions base on the clients' preference
- Taking inventory before, during, and after the operation to ensure everything is well-stocked
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Monitored industry trends to adapt strategies accordingly.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Collaborated with internal departments to align marketing campaigns.
- Offers customized packages base on the clients’ preference
- Handled Commissary; Oversees and trains a small staff in operating the company commissary including cleaning, unloading supplies, and stocking shelves
- Maintains inventory control records, orders supplies, checks invoices, prices merchandise, and dispenses commodities
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
Operations Manager
El Guapo’s Tex Mex Eats
Pasig
12.2017 - 03.2018
- Sets employees schedule
- Interviewed, hired new team members
- Train and discipline employees and co-workers
- Keeping the beverage cost and food cost at profitable level
- Monitors employee hours; doing their best to optimize profit for their company and create the best dining experience possible for guests
- Prepares variance report, daily managers report, profit and loss statement
- Interacts with guests to ensure a cherry on top guest service
- Deals with costs, pricing, creating promos and new menu items
- Handles and solves complains
- Prepares table sitting arrangements for reservations/functions
- Monitoring food and beverage to ensure that they follow the company standards
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Assistant Operations Manager
Aracama, Loving Lokal Restaurant Inc
Bonifacio Global City, Taguig
06.2017 - 10.2017
- Train and discipline employees and co-workers
- Keeping the beverage cost and food cost at profitable level
- Monitors employee hours; doing their best to optimize profit for their company and create the best dining experience possible for guests
- Prepares variance report, daily managers report, profit and loss statement
- Interacts with guests to ensure a cherry on top guest service
- Deals with costs, pricing, creating promos and new menu items
- Handles and solves complains
- Prepares table sitting arrangements for reservations/functions
- Discuss and follow safety protocols together with the security
- Monitoring food and beverage to ensure that they follow the company standards
- Receives table bookings, reservations and events
- Prepares job orders together with the captain waiter and head bartender
- Ensures the safety of the guests
- Implements safety policies to reduce or eliminate negative incidents
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Coordinated with General Manager in different operational issues and promotional activities.
Management Trainee
New York Café, Raintree Hospitality Group, Paseo de Roxas corner Perea St., Makati
Makati
06.2014 - 06.2017
- Sets employees schedule
- Provides disciplinary actions to erring employees
- Attends seminars and other activities to enrich
- Creates, collaborates, and execute trainings, and seminars for team members
- Keeping the beverage cost and food cost at profitable level
- Monitors employee hours; doing their best to optimize profit for their company and create the best dining experience possible for guests
- Prepares variance report, daily managers report, profit and loss statement
- Interacts with guests to ensure a cherry on top guest service
- Deals with costs, pricing, creating promos and new menu items
- Handles and solves complains
- Prepares table sitting arrangements for reservations/functions
- Monitoring food and beverage to ensure that they follow the company standards
Dining Supervisor
Fluid Liquor Lounge, Acqua Private Residences
Mandaluyong
12.2012 - 05.2013
- Creates, collaborates, and execute trainings, and seminars for team members
- Keeping the beverage cost and food cost at profitable level
- Monitors employee hours; doing their best to optimize profit for their company and create the best dining experience possible for guests
- Prepares variance report, daily managers report, profit and loss statement
- Interacts with guests to ensure a cherry on top guest service
- Deals with costs, pricing, creating promos and new menu items
- Handles and solves complains
- Monitoring food and beverage to ensure that they follow the company standards
Bar and Dining Supervisor
Coal RestoBar
Manila
01.2011 - 08.2012
- Creates, collaborates, and execute trainings, and seminars for team members
- Works together with team members to increase individual performance and set realistic improvement goals
- Keeping the beverage cost and food cost at profitable level
- Determine areas of improvement for cost control and initiate changes
- Reducing expenses by minimizing waste and allocating team members levels correctly
- Prepares variance report, daily managers report, profit and loss statement
- Interacts with guests to ensure a cherry on top guest service
- Define employee functions and keep individuals on tasks
- Deals with costs, pricing, creating promos and new menu items
- Handles and solves complains
- Monitoring food and beverage to ensure that they follow the company standards
Bar and Dining Supervisor
Luna RestoBar
12.2009 - 04.2011
- Creates, collaborates, and execute trainings, and seminars for team members
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Works together with team members to increase individual performance and set realistic improvement goals
- Keeping the beverage cost and food cost at profitable level
- Determine areas of improvement for cost control and initiate changes
- Mentors other team members to improve performance
- Reducing expenses by minimizing waste and allocating team members levels correctly
- Organizes and provides bar seminars for students
- Prepares variance report, daily managers report, profit and loss statement
- Interacts with guests to ensure the best quality guest service
- Define employee functions and keep individuals on tasks
- Deals with costs, pricing, creating promos and new menu items
- Handles and solves complains
- Monitoring food and beverage to ensure that they follow the company standards
Education
BS Hotel And Restaurant Management -
Lyceum of The Philippines University
Intramuros, Manila 04.2001 -
Skills
Outstanding Guest Experienceundefined
Timeline
Restaurant Manager
Kondwi.ph
10.2022 - Current
HORECA Specialist
Destileria Limtuaco Co., Inc, Edsa Balintawak
11.2019 - 10.2022
Operations Manager
El Guapo’s Tex Mex Eats
12.2017 - 03.2018
Assistant Operations Manager
Aracama, Loving Lokal Restaurant Inc
06.2017 - 10.2017
Management Trainee
New York Café, Raintree Hospitality Group, Paseo de Roxas corner Perea St., Makati
06.2014 - 06.2017
Dining Supervisor
Fluid Liquor Lounge, Acqua Private Residences
12.2012 - 05.2013
Bar and Dining Supervisor
Coal RestoBar
01.2011 - 08.2012
Bar and Dining Supervisor
Luna RestoBar
12.2009 - 04.2011
BS Hotel And Restaurant Management -
Lyceum of The Philippines University
04.2001 -
Similar Profiles
Angel BucalaAngel Bucala
Sales Associate at Hotel RembrandtSales Associate at Hotel Rembrandt
Joy A. SearcieJoy A. Searcie
Deputy Office Director, Office of Economic Growth and Governance at USAIDDeputy Office Director, Office of Economic Growth and Governance at USAID
Janine BlascoJanine Blasco
Order to Delivery Manager Philippines at Shell Business OperationsOrder to Delivery Manager Philippines at Shell Business Operations