Hi, I’m
DEXTER EMMANUEL E. MONSALES
ADMINISTRATIVE SUPPORT SPECIALIST | QUALITY ANALYST | CERTIFIED BOOKEEPER
Northern Mindanao
Summary
Bookkeeper with experience in healthcare quality assurance, data management, customer support, collections, and bookkeeping. Brings a detail-focused approach to maintaining accurate financial records, recording transactions, monitoring accounts, and supporting routine administrative tasks. Known for reviewing high volumes of records with 99.5%-100% quality performance, plus strong use of spreadsheets, Microsoft Office, and Google Workspace to keep information organized and confidential.
Overview
2
Certifications
2
years of professional experience
Work History
Summer Brew
BOOKKEEPING & FINANCIAL ADMINISTRATION
02.2024 - 09.2024
Job overview
- Maintained organized financial records and transaction data to support accurate reporting.
- Monitored payment information and tracked accounts and collections to ensure timely payments.
- Monitored payment information and assisted with tracking accounts and collections.
- Organized invoices, receipts, and financial documentation to streamline processing and retrieval.
- Used spreadsheets to record, track, and organize financial information.
- Applied strong attention to detail when handling sensitive financial and customer information
SP MADRID LAW FIRM
COLLECTION SPECIALIST
11.2024 - 05.2025
Job overview
- • Managed and monitored housing loan accounts, maintaining accurate records of customer account information, payment status, and collection activities.
• Updated and organized financial and customer account data while ensuring accuracy and confidentiality.
• Reviewed account information and payment records to support accurate collection and account management.
SOLARITY ( UBIQUITY GLOBAL SERVICES )
REVIEW QUALITY ANALYST
06.2025 - 06.2026
Job overview
- Reviewed and validated 1,000+ healthcare records and medical images while maintaining exceptional documentation accuracy.
- Consistently achieved 99.3% quality scores, frequently earning 100% accuracy
- Oversaw six healthcare client sites, demonstrating consistency, reliability, and attention to detail.
Education
University of Science And Technology of Southern PhilippinesCagayan De Oro, Province Of Misamis Oriental, Philippines
Bachelor of Science from Electrical, Electronics And Communications Engineering
04.2001
Skills
Quality assurance
Records review
Audit reporting
Root cause analysis
Process improvement
Administrative support
Document management
Data entry & record management
Microsoft Excel
Google Sheets
Accomplishments
- Achieved more than 99.3 % accuracy through effectively helping with multiple U.S based healthcare providers.
- Resolved product issue through consumer testing.
Certification
FDCPA - Fair Debt Collection Practice Act Certified
Timeline
REVIEW QUALITY ANALYST
SOLARITY ( UBIQUITY GLOBAL SERVICES )
06.2025 - 06.2026
COLLECTION SPECIALIST
SP MADRID LAW FIRM
11.2024 - 05.2025
BOOKKEEPING & FINANCIAL ADMINISTRATION
Summer Brew
02.2024 - 09.2024
University of Science And Technology of Southern Philippines
Bachelor of Science from Electrical, Electronics And Communications Engineering
04.2001