Dexter Decio

I was responsible for contacting prospective customers through various channels to convert leads into sales. By utilizing my product knowledge, I showcased solutions to customers and successfully convinced them to use existing vouchers. Additionally, I helped set appointments for new customers and assisted in account management after successful sales conversion.

Conducted outbound calls to potential customers who abandoned their online shopping carts, identifying their needs and offering appropriate solutions.

• Provided technical support for AT&T Uverse Campaign, resolving customer issues via email, calls, and live chat.
• Offered clear and concise step-by-step guidance to clients, showcasing strong communication skills, also helped with Post-Sales, and account upgrade/phone upgrades.

Amazon Campaign QA specialist
• Monitored team production to enhance operational efficiency and identified areas for improvement.

• Generated sales through prospecting leads, cold calling, and closing deals to meet and exceed sales goals.
• Boosted client retention rates by establishing strong relationships and providing exceptional customer service.

Airbnb Campaign.

Customer Care Representative Provided exceptional experience through email, chat, inbound and outbound calls.

Assisted customers with product-related questions, feedback and complaints concerning their credit card reward points
Assisted customers with product-related questions, feedback and complaints concerning their credit card reward points
Skills: Customer Service

• Conducted outbound calls to potential customers for home cleaning service.
• Managed schedules efficiently for cleaning professionals, ensuring timely service delivery and customer satisfaction.

• Provided technical support for Verizon Telecom customers, resolving issues through inbound and outbound calls.
• Assisted customers with phone upgrades and account management, ensuring a seamless experience.