Dexter Caputilla

• • Consistently recognized as a top performer in leasing administration.
  • Handled property management tasks, focusing on leasing and tenant retention.
  • Delivered excellent customer service to current and potential residents.
  • Shared clear and accurate information to address questions and requests.
  • Engaged with prospects, followed up, and helped them find suitable homes.
  • Conducted background and credit checks to ensure reliable tenants.
  • Worked with the marketing team to create property promotion materials.
  • Built strong relationships with tenants and owners through great service.
  • Researched local market trends to adjust pricing and strategies effectively.
  • Negotiated lease terms to secure favorable rates and conditions for clients.

• Awarded Top Customer Service Representative of the Year
• Accounts Managed: Amerimark and Modivcare (Healthcare Transportation Company)
Assisted customers by addressing their concerns, resolving complaints, answering inquiries,
and processing orders efficiently.
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Maintained professionalism in high-pressure situations, effectively resolving disputes and
conflicts.

• • Consistently Recognized as AT&T Top Performer | Cluster Support
  • Account Managed: AT&T Billing and Sales
  • Helped customers with questions about billing, payments, and account changes.
  • Explained billing statements and resolved any issues or errors.
  • Promoted and sold AT&T products and services to new and existing customers.
  • Achieved sales goals while ensuring customer satisfaction.