DEXTER B. FALLENA
Manila
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Admin Assistant
J.O.E. Construction Supplies Trading
04.2023 - Current
- Assisted in recruitment processes, including screening resumes and scheduling interviews.
- Managed employee records, including attendance and payroll documentation.
- Provided support to management in handling employee relations and resolving workplace issues.
- Coordinated administrative tasks, including procurement of office supplies and equipment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Outlet Supervisor
Cristal Amaken Hotel
12.2019 - 03.2023
- Managed restaurant staff schedules and supervised daily operations
- Addressed and resolved customer complaints professionally.
- Conducted regular inspections to ensure hygiene and sanitation standards.
- Answered questions about store policies and addressed customer concerns.
- Reviewed customer feedback to improve service quality.
- Conducted thorough employee performance evaluations, providing constructive feedback to support professional development goals.
Cashier/Restaurant Waiter
International Concept LTD
12.2014 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Accounting Specialist
Grepcor Diamonde
02.2014 - 07.2014
- Input financial data and produced reports using SAP B1
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Processing payment for supplier and utilities bill of company.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Accounting Assistant
Filpride Resources Inc.
08.2008 - 02.2014
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Service Crew Member
Jollibee Foods
06.2001 - 03.2008
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
Education
Bachelor of Science - Banking And Finance
Jose Rizal University
Mandaluyong City, Metro Manila, Philippines03-2008
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer satisfaction
- Health and safety compliance
- Invoice processing
Timeline
Admin Assistant
J.O.E. Construction Supplies Trading
04.2023 - Current
Outlet Supervisor
Cristal Amaken Hotel
12.2019 - 03.2023
Cashier/Restaurant Waiter
International Concept LTD
12.2014 - 03.2019
Accounting Specialist
Grepcor Diamonde
02.2014 - 07.2014
Accounting Assistant
Filpride Resources Inc.
08.2008 - 02.2014
Service Crew Member
Jollibee Foods
06.2001 - 03.2008
Bachelor of Science - Banking And Finance
Jose Rizal University
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