Dexie Mhae Cosmod

• Assisted clients with resolving disputes effectively, minimizing negative impact on their accounts and overall experience.

• Conducted thorough investigations into flagged transactions for accuracy and compliance.
• Monitored account activities to detect irregularities and prevent potential losses.

• Managed client inquiries and scheduled appointments efficiently.
• Coordinated travel arrangements and accommodations for clients.
• Utilized booking software to streamline reservation processes.
• Resolved scheduling conflicts to ensure seamless customer experiences.
• Maintained organized records of bookings and cancellations for audits.

• Improved customer satisfaction by providing timely and accurate deliveries.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Utilized mobile application for real-time order tracking and communication with dashers.

• Maintained high levels of attention to detail while processing large volumes of information.
• Assisted in troubleshooting data discrepancies to enhance overall data quality.
• Trained new staff on data entry protocols and best practices for system usage.
• Managed product listings on Amazon, optimizing keywords to enhance visibility and drive sales.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.