DEX ANDREI ROMERO
Marikina City
Overview
14
14
years of professional experience
Work History
Commercial Business Partner (CBP)
SAP Philippines
07.2019 - Current
- Serve as a valued Business Partner to the Sales teams in supporting customer requests and helping to minimize complexity for both Sales and the customer
- Mitigate any over-complicated processes with simple and efficient solutions (and recommend/drive process improvement moving forward)
- Build long-term business relationships with Sales teams and support business to focus beyond maximizing short-term revenue achievement
- Advise the Account Executives on the standards for pricing, revenue recognition, compliance, contracting topics, other applicable SAP guidelines and policies, and providing information when requested, plus, reviewing and commenting on deal structures
- Analyze the historical situation with customers, be capable of providing a preview of the potential pitfalls and issues for every particular business case, timely communication and follow up with the sales organization about any new facts or potential topics that may potentially affect the deal and/or contract with the Customer
- Proactively include and orchestrate the best resources from various teams to shape and review deals
- Guide colleagues through the various internal processes
- Advise the Account Executives on possible pre-approved changes to the specific contractual clauses
- Guide the Account Executives on DoA and approval processes
- Check the completeness and accuracy of, and approve, respective CPQ quotations
- Create and ensure that the terms and conditions within our contracting documents (order forms, termination agreements, etc.) are in accordance with the approved CPQ quotation
- Secure the approval of contract terms per DoA and release the contract to Account Executives
- Engage the Field Legal team for second-level support for deep redlining
- Ensure there are no contract alterations after the return of the contract from the Customer
- Support customer blocking status checks
- Provide second-level management of revenue risks from the Exception Handling Framework (EHF)
Finance Operations Specialist (O2I – Order to Invoice)
SAP (Viventis)
02.2017 - 02.2019
- Team Coordinator (TC) for A1 SEA
- SPOC for multiple projects
- POC for A1 SEA Cloud
- Review and Approve Deals for SAP Customers and Partners
- Review and interpret software contracts terms and conditions and be able to confirm validity and accuracy according to internal policies in place and securing SOX compliance
- On time process of customer sales orders into SAP systems
- Ensure license entitlement is correctly entered into SAP systems to allow customers to receive correct software, access and license keys
- Generate invoices and/or credit notes on order completion
- Archiving and maintaining all contractual documentation
- Support AR and Sales teams on invoice discrepancies, customer records, billing research and general queries
- Provide post-sales support
- Answering internal and external queries within Service Level Agreement
- Drive efficiency and process improvements
- Support on projects, reporting and monitoring activities
- Contract Validation: Cross-collaborate closely with international Sales, Pricing, and Revenue Recognition teams in the local market units during the drafting and negotiation process
- Verify customer, user and pricing information provided by Account Executive with Pricing team, and work with the Revenue Recognition team to ensure final business and contract terms to prevent revenue deferrals
- Customer Support/Administration: Monitor contract cancellation dates, trial agreement dates, as well as provide contract amendments for non-revenue generating issues (Terminations, Maintenance Transfers etc.)
- Review, interpret and confirm contracts terms and conditions, and verify compliance with internal policies and external regulations such as SOX
- Actively contribute to on time processing of customer sales orders into SAP systems
- Answering internal and external queries within Service Level Agreement
- Anticipate issues and initiate actions to resolve them using professional judgment and concepts, company policies and procedures
- Independently drive efficiency and process improvements
- Support on projects, reporting and monitoring activities
- Archiving and maintaining all contractual documentation
- Active quarter-end and year-end close deal support to the sales community in a highly dynamically driven environment
GCO L1 Sales Technology & Support Specialist
Aboitiz Equity Ventures (MDI)
02.2014 - 09.2016
- Knowledge of whole sales supporting processes, tools, and services across all GCO (Global Customer Organization) business areas and all in close alignment with related lines of business
- Supporting multiple tools and applications being use by Internal End Users of Sales people globally
- 1st Level of Support – execute transactional activities related to field inquiries around internal sales technology globally
- Manage End-user inquiries
- End-to-end conversation with End-users thru Chat support (Skype & LUCS system)
- Follow-up on any dispatched tickets and resolve the issue if possibleo Quality handling and dispatch of tickets thru SAP’s internal ticketing system (SSF)
- Creation/Escalation of tickets on behalf of the end-user
- Supporting/ad hoc tasks: Contribute to team projects that enable the overall efficiency and effectiveness of the L1 support team
- Projects and tasks done:
- Testing or detecting SSF infrastructure and automationo Testing or detecting multiple tools and apps (Harmony/CRM etc.)
- On boarding of new team members
- Acted as point of contact during app testing, development & deploymento Conduct team meetings for Manila/Asia team and also with other colleagues from different region globally
- SPOC for Documentation Project for L1 Asia: Issues being encountered andproviding cause & resolution for both End-user and Support Repository
- Editor role for L1 Asia: performs quality check and edit any correction onknowledge-based articles created for the Smart Sales Support portal
- Collate team’s issues, reports & recommended solutions as needed for GlobalTeam collaboration
- Act as back-up in case of Team Lead absence
IT Support Specialist
Micro-D International Inc. (MDI)
06.2013 - 12.2013
- Monitoring of tasks thru Service Desk Ticketing System (Creation, assigning & monitoring of tickets)
- Desktop & Laptop Troubleshooting and Maintenance (Windows & MAC OS)
- Installation & Configuration of standard apps (MS Office, printer driver, domain setup and configuration, Sophos antivirus installation & etc.)
- Deployment of new PC & Laptop (Lenovo & Apple products mostly)
- Deployment of new printer and installation of driver/software (HP, Brother, Konica, Lexmark, Epson)
- Printer Maintenance & Troubleshooting
- Set-up, configuration & deployment of new devices (Iphone, Ipad, Samsung mobile units and tablets, etc.)
- Google Apps intermediate support
- Set-up of Google Mail account
- Basic Lotus Notes configuration & troubleshooting
- Video Conferencing basic set-up (Cisco, Tandberg)
- Basic Network Support
- Android/IOS applications and devices support
- Executive support (Aboitiz Family & other Exec)
- Remote End-user Support (Bomgar, Windows Remote Desktop)
MIS Staff
JFRL Enterprises
08.2012 - 12.2012
- Management Trainee for the first month
- Sales and Delivery reports
- Warehouse Delivery monitoring
- National Sales Audit
- Transferred to MIS as an encoder
- Hardware and basic network troubleshooting
- Monitoring and encoding of daily sales to their system
- Weekly visit on boutiques for checking of sales, system and inventory of products
- Organizing of all data of sales daily
- Markdown Verification and Audit
Intern/OJT
D&L Industries Inc.
05.2011 - 01.2012
- Belonged to MIS Department and was part of Network team at first month then transferred to Hardware Technical Team
- PC/Laptop troubleshooting and maintenance
- Printer/Scanner troubleshooting
- Ink, cartridge, ribbon repair and refilling
- Network troubleshooting and configuration
- Inventory of all hardware materials and tools
- Email troubleshooting (MS Outlook)
- Server/IDF Maintenance
- PC Audit
- Application or Software troubleshooting using remote tools (VNC, Windows Remote Assistance, etc.)
Education
Bachelor of Science - Information Technology
FEU – East Asia College
01.2012
High School - undefined
Marist School
01.2006
Skills
- Administrative management
- Strategic planning
- Operations management
- Organizational development
- Customer relationship building
- Data analysis
- Desktops, laptops, and mobile devices
- Effective leader
Timeline
Commercial Business Partner (CBP)
SAP Philippines
07.2019 - Current
Finance Operations Specialist (O2I – Order to Invoice)
SAP (Viventis)
02.2017 - 02.2019
GCO L1 Sales Technology & Support Specialist
Aboitiz Equity Ventures (MDI)
02.2014 - 09.2016
IT Support Specialist
Micro-D International Inc. (MDI)
06.2013 - 12.2013
MIS Staff
JFRL Enterprises
08.2012 - 12.2012
Intern/OJT
D&L Industries Inc.
05.2011 - 01.2012
High School - undefined
Marist School
Bachelor of Science - Information Technology
FEU – East Asia College
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