DEVVY PETATE
Operations Technician
San Jose Del Monte City
Summary
Experienced Technical Support and Maintenance Specialist with over 25 years of expertise in hardware and software diagnostics, installation, and repair. Skilled in troubleshooting electronic systems, performing technical evaluations, and ensuring optimal performance through preventive maintenance and part replacements. Proficient in operating system installation, software configuration, and technical reporting. Strong background in customer support, technical communication, and on-site service delivery, with a focus on reliability, efficiency, and client satisfaction.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Operations Technician
ALC Industrial and Commercial Development Corporation
11.2018 - Current
- Assigned at any branch of Established as AC Technician.
- Used Electronic system guides and established successful repair process.
- Troubleshooting and repairing LCD/TV Monitor's, TV Monitor, AVR, UPS, Power Supply etc.
Operations Technician
WHITE FROST REFRIGERATION
02.2018 - 11.2018
- Assigned at any branch of Minis top as Technical Refrigeration.
- Assist customer's issue in Slush Machine & hardware and replacement on such part.
- Repair and troubleshoot Slush Machine peripherals.
- Making report regarding on the symptom of unit.
- Explaining application procedures and proper directions for use.
Operations Technician
LENOTECH CORPORATION
03.2015 - 09.2017
- Analyzing and isolating customer's unit symptom using same non-defective unit.
- Making report regarding on the symptom of unit.
- Requesting parts to specific company based on its model and performing replacement on such part.
- Troubleshooting software such as UBUNTO, WIN2009, XP, WIN 7 and WIN 10.
- Perform operating system and software installation.
- Good working knowledge in all types of hardware such as computer peripherals, power supply, Automatic Voltage Regulator, External Hard Drive etc.
Technical Support/ Field Operations Technician
HERITAGE MULTI-OFFICE PRODUCTS, INC.
04.2014 - 03.2015
- Technical support in Hardware and software.
- Software & Operating System installation.
- Troubleshooting software such as UBUNTO, WIN 2009, XP and WIN 7.
- Assist customer's issue in POS application & hardware and perform Technical Evaluation on Electronics.
- Making report regarding on the symptom of unit.
- Repair and troubleshoot POS peripherals, LCD/Touch POS terminals, mini-fan free POS terminal, price verifier, LCD/Touch monitor, etc.
- Ensure a reliable availability of supplies to customers.
- Perform operation tasks such as processing, filling and unloading.
Technical Sales Representative
UMANLINK Agency
05.2011 - 11.2013
- Assigned at any affiliates branch of CDR-King as Technical Sales Representative.
- Installation & troubleshooting of network, CCTV Cameras and other Security System.
- Explaining application procedures and proper directions for use.
- Assisting customer's and maintain long-term relationships with new and current customer.
- Assigned at SMG computer sales & services Manila and even at provincial affiliates in Iloilo as Computer Operations Technician.
- Troubleshoot computer hardware, software and operating system.
- PC assembly, repair LCD / LCD TV, CRT and other computer accessories and also maintain computer performance.
- Performing electronic parts replacements at the same time making report and evaluating unit Performance.
Electronics Technician
GUASO PHILIPPINES
01.2005 - 01.2011
- 6 years of Experience in technical support representative, hardware troubleshooting and repairing LCD/TV Monitor's, CRT Monitor, AVR, Keyboard, UPS, Power Supply and PC/Laptop Hardware.
- Installing Software's & Operating System and troubleshooting [WIN XP, WIN VISTA and WIN7].
- Making report and analyzing that unit.
- Assigned to meet suppliers/manufacturers regarding technical aspect on electronic components and focus on customer satisfaction and integrity in providing good service to dealers.
- Participate in COMDDAP Exhibit and PC Buyers Roadshow.
- Good working knowledge in hardware.
Education
Bachelor of Science - Electronics Technology
Guzman College of Science And Technology
04.2002 - 01.2004
No Degree - undefined
Ernesto Rondon High School
01.1998 - 01.2002
Skills
Certification
TESDA Electronics Technology Licensure Exam, 03/01/04
Interests
Computer Hardware Assembly
Tech Trend Watching
Electronics Repair
Problem Solving & Technical Challenges
Welding and Metal Work
Tool Mastery & Continuous Learning
Timeline
Operations Technician
ALC Industrial and Commercial Development Corporation
11.2018 - Current
Operations Technician
WHITE FROST REFRIGERATION
02.2018 - 11.2018
Operations Technician
LENOTECH CORPORATION
03.2015 - 09.2017
Technical Support/ Field Operations Technician
HERITAGE MULTI-OFFICE PRODUCTS, INC.
04.2014 - 03.2015
Technical Sales Representative
UMANLINK Agency
05.2011 - 11.2013
Electronics Technician
GUASO PHILIPPINES
01.2005 - 01.2011
Bachelor of Science - Electronics Technology
Guzman College of Science And Technology
04.2002 - 01.2004
No Degree - undefined
Ernesto Rondon High School
01.1998 - 01.2002
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