DEVORAH ANULAO
Summary
My 3+ years of experience as a customer support and order processor in the e-commerce and drop shipping industry have equipped me with the necessary skills and knowledge to tackle various tasks with ease. I am confident in my ability to help my clients grow their businesses and achieve their goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
I Nine Convenient Store
09.2023 - 06.2025
- Oversaw daily operations to ensure efficient store performance and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
E-commerce customer support
VALUELINK: AMAZON
09.2020 - 01.2023
- Deliver exceptional customer support experiences via email and live chat, fostering positive relationships with customers and enhancing overall satisfaction and loyalty.
- Empathy and Understanding: Show empathy and understanding towards customers' concerns, frustrations, and problems, demonstrating a genuine desire to help and support them.
- Resolution Confirmation: Confirm with customers that their issues or inquiries have been resolved to their satisfaction before concluding the live chat session.
Customer Support | Order Processor
ALPHABEN: AMAZON & WALMART
02.2018 - 01.2019
- Order Placement: Facilitate the process of placing orders for Amazon customers through the Walmart platform, ensuring seamless transactions and accurate fulfillment.
- Cashback Websites: Utilize various cashback websites or platforms to maximize savings for customers, identifying and leveraging relevant cashback offers or promotions to provide added value.
- Payment Processing: Handle payment processing securely and efficiently, ensuring that transactions are completed.
Email Customer Service Representative
UPKEEPYOGA: E-commerce
01.2017 - 01.2018
- Order Inquiries: Respond promptly to inquiries regarding order status, shipping updates, and delivery timelines.
- Product Information: Provide detailed product information, including specifications, sizes, colors, and materials.
- Returns and Exchanges: Assist customers with returns, exchanges, and refund requests, guiding them through the process and addressing any concerns.
Education
Bachelor of Arts - Psychology
University of Southern Mindanao
01.2015
Skills
- Customer Service
- Adaptability
- Attention To Detail
- Problem-solving
Certification
BYU PathFay Connect Worldwide at Completed coursework in PathFay English & Life Skills, English Language and Personal Finance, and English Language and Basic Writing. MARCH 2018 – APRIL 2019
Timeline
Store Manager
I Nine Convenient Store
09.2023 - 06.2025
E-commerce customer support
VALUELINK: AMAZON
09.2020 - 01.2023
Customer Support | Order Processor
ALPHABEN: AMAZON & WALMART
02.2018 - 01.2019
Email Customer Service Representative
UPKEEPYOGA: E-commerce
01.2017 - 01.2018
Bachelor of Arts - Psychology
University of Southern Mindanao
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